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Akiva1959

Q: My iBooks say failed to load book because requested resource is missing? ?

I purchased three books that won't let me have access. Give me an error message that says "failed to load book because requested resource is missing. How do I resolve this problem?

iPad, iOS 7.0.4

Posted on Dec 25, 2013 10:15 AM

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Q: My iBooks say failed to load book because requested resource is missing? ?

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  • by sterling r,

    sterling r sterling r Dec 27, 2013 9:21 AM in response to Akiva1959
    Community Specialists
    Dec 27, 2013 9:21 AM in response to Akiva1959

    Hello Akiva 1959,

     

    It sounds like you have made some purchases in iBooks, and when you try to download them you get this error message that the resource cannot be found. I would report this issue to our iTunes Store support directly with this article:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling