New iPod 5g won't show up in iTunes

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Level 1

0 points

New iPod 5g won't show up in iTunes

This is a brand new IPod I got (IPod 5th generation 16g) to replace my old broken one. And I can't even set it up. I DO NOT want to 'start it as a new IPod' as I have a ton of paid apps on my Itunes that I wan't to restore on to this new IPod.

The problem is that It won't appear on Itunes. I have plugged the cable in and nothing happens. I have to manually start Itunes but the IPod simply won't appear. All of my old stuff is still there but I can't get it? I have updated to the latest version of Itunes, still nothing.

So then I thought I'd try 'restore using ICloud.' But then a message appears saying "Server error" or something like that. So I gave up on that!

My IPod is connected to the computer as I can hear the bleeping and It lets me open the folder.

I tried all of the solutions given to me on the support page, but none seem to work.

iPod touch, iOS 7.0.4

Posted on Dec 25, 2013 12:36 PM

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Answer 1

lllaass

Level 10

210,411 points

Dec 25, 2013 1:32 PM in response to LordEmoStabe

iOS: Device not recognized in iTunes for Mac OS X

or

iOS: Device not recognized in iTunes for Windows

You need iTunes 11.1 or later on the computer

Try on another computer to help determine if you have an iPod or computer problem

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Answer 2

LordEmoStabe Author

Level 1

0 points

Dec 25, 2013 4:55 PM in response to lllaass

I tried everything on the list, and none worked.

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Answer 3

Kneil31

Level 3

625 points

Dec 25, 2013 5:00 PM in response to LordEmoStabe

Have you tried other computers/ iPods?

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Answer 4

LordEmoStabe Author

Level 1

0 points

Dec 25, 2013 5:04 PM in response to Kneil31

I haven't been able to, given this is my only computer and iPod that works.

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Answer 5

Kneil31

Level 3

625 points

Dec 25, 2013 5:06 PM in response to LordEmoStabe

Try a friend's computer or iPod. If you can't you can go to an Apple Store for help.http://www.apple.com/retail/geniusbar/

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Answer 6

LordEmoStabe Author

Level 1

0 points

Dec 25, 2013 5:27 PM in response to Kneil31

I head over to a neighbors, and it works on their computer, but there's no difference between the two, I don't know why it won't work with mine.

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Answer 7

Kneil31

Level 3

625 points

Dec 25, 2013 5:30 PM in response to LordEmoStabe

Check that other devices that plug into your USB drive work. If they don't work, somethings wrong with your computer. If they do work, check other USB drives. Also check that that same plug works with your iPod if you have used the same one.

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Answer 8

LordEmoStabe Author

Level 1

0 points

Dec 25, 2013 5:33 PM in response to Kneil31

All other devices work, and other drives as well. The iPod shows up on the computer, and I can reach the files, and it will charge, but it won't show up on iTunes itself.

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Answer 9

Kneil31

Level 3

625 points

Dec 25, 2013 6:06 PM in response to LordEmoStabe

Open Start and search for Services. Make sure the following services are enabled and set to automatic:

Apple Mobile Device

iPod Service

If they are not enabled, right click and press properties. Where it says "Startup Type", select the drop down box and make sure "Automatic" is selected. If none of that works, uninstall ALL Apple Software on your computer.(iTunes, Apple Application Support, Bonjour, Apple Software Update). Reboot your computer and install iTunes from a fresh copy at http://www.apple.com/itunes/download/

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