ShawnCarterr03

Level 1 (0 points)

Q: 5s syncing issues with iTunes

When plugging my iPhone 5s to my Windows machine with iTunes open the iTunes application freezes and the sync does not occur.

iPhone 5s, iOS 7.0.4, Windows 7

Posted on Dec 25, 2013 12:55 PM

I have this question too

Q: 5s syncing issues with iTunes

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Helpful answers

by matt00,

matt00 Dec 27, 2013 11:26 AM in response to ShawnCarterr03
Level 5 (4,015 points)

Dec 27, 2013 11:26 AM in response to ShawnCarterr03

Hey ShawnCarterr03,

Thanks for the question. I understand you are experiencing issues when connecting your iPhone 5s to your computer. The following resources may provide a solution:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219

Thanks,

Matt M.
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