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My IPod Nano (7th generation) won't charge/turn on. Help?

My son used his IPod nano this morning. It died on him and he attempted to recharge it. However, it won't charge and it won't turn on. What can we do? It's brand-new -- Christmas!

iPod nano

Posted on Dec 25, 2013 1:12 PM

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1 reply

Dec 27, 2013 8:23 AM in response to Holly Talanian

Hey Holly Talanian,



Thanks for the question. I understand you are experiencing issues with your new iPod nano 7th generation, in relation to power. The following resource may provide a solution:


iPod nano (6th generation): Hardware troubleshooting

http://support.apple.com/kb/TS3474


Note: while the resource speaks of the 6th generation, most steps are applicable for the 7th generation as well. If you need assistance resetting your 7th generation iPod nano, see this resource:


How to reset iPod

http://support.apple.com/kb/HT1320



Thanks,


Matt M.

My IPod Nano (7th generation) won't charge/turn on. Help?

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