Smelt electrical burning smell then screen went black but sound remained. Only 23 mths old. No apple care. Will I need to pay to have it fixed?

Today I was using my desktop macpro & I began to smell a strong electrical burning smell. I got up to look at the back of the screen and the picture went out to a black screen but the sound remained. The screen itself was extremely hot & burnt to the touch. My computer is only 23 months old & is my secondary computer so isn't subject to constant use. Would anyone know what could be the problem & if I will need to pay for this to be fixed? I don't have apple care but surely with something as dangerous as possible electrical fire & scorching hot screens, apple should be responsible? Does anyone have advice?

Mac Pro, Secondary computer. No constant use

Posted on Dec 26, 2013 12:03 AM

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4 replies

Dec 26, 2013 3:40 AM in response to Betsa69

Is this on a Mac Pro desktop system or a Macbook Pro notebook system.


If on a Mac Pro desktop just replace the screen. Everything else should be OK.


If on a Macbook Pro notebook then no telling what exactly went wrong so a trip to the Apple store Genius Bar is in your future.


In any event all repairs will be at your expense as the one year warranty has ended.

Dec 26, 2013 2:36 PM in response to Betsa69

Your appointment for an evaluation at the Genius Bar of an Apple store is FREE. You are under no obligation to have Apple do any work for you for a fee.


If you do not still have warranty coverage, Apple will be willing to make the repair using "like new" parts for a fee based on their prices for "like new" parts, plus fixed rate labor, which were reasonable when new but never seem to go down. There are many other repairers and other ways to get it fixed which may involve you taking more of the risk of failure in exchange for lower costs. These options include buying salvaged parts (with or without a modest warranty) and replacing them yourself.


You are welcome to propose that this may be a safety issue, and sometimes that argument has been successful (especially with exposed wires on power adapters). But not always.

Dec 27, 2013 7:11 PM in response to Louis Cioccio2

Louis Cioccio2 wrote:


Keep your cool. Not sure if this is an all in one or monitor is seperate.

Follow what these people did:

http://www.xlr8yourmac.com/systems/G5_coolant_leaks.html#storytop

Even though this is about a ancient mac the principles are the same in stating your case.


Lou Cioccio

Keeping one's cool is always a good idea. Trying to tie a random failure to a policy that that Apple created specifically to deal with a characteristic failure in three models of G5 PowerMacs probably isn't a good idea.


I was involved in the above cited issue with three 2.5GHz G5 PowerMacs. The info I have came from my Apple Authorized Service Provider who I've known for about 10 years. The only models involved were the 2.5GHz dual, the 2.7GHz dual and the 2.5GHz Quad since they were the only liquid cooled models Apple built. The policy that Apple arrived at was based on the fact that the liquid coolers (not of Apple design) suffered an unusually high failure rate and typically caused additional damage to critical system components. I'm sure that the fact that these were Pro systems played a part as well. My first failure occurred when the system was about six years old. I was told that out-of-warranty repairs were being performed if a very specific set of circumstances were met. The policy was discontinued in 2011.

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Smelt electrical burning smell then screen went black but sound remained. Only 23 mths old. No apple care. Will I need to pay to have it fixed?

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