I can't open, uninstall or update my iTunes?

Question

I can't open, uninstall or update my iTunes?

If I open iTunes it freezes my computer. If I try to install an update, it begins to open the installer for about 10 seconds and then it closes and nothing else happens. If I try to uninstall it via Windows Installer on my Control Pannel, I get the error message (translated from Norwegian): "Cannot obtain access from Windows Installer. This can happen if Windows Installer is not installed correctly." ("Får ikke tilgang til tjenesten Windows Installer. Dette kan skje hvis Windows Installer ikke er installert på riktig måte").

I've tried uninstalling a different program and it worked, so it's not Windows Installer there's an issue with, it's iTunes.

I am very stuck. Any ideas as to where to go from here?

iTunes-OTHER, Windows Vista

Posted on Dec 26, 2013 6:06 AM

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Answer 1

b noir

Level 9

72,324 points

Dec 26, 2013 10:28 AM in response to kathinkapinka

"Cannot obtain access from Windows Installer. This can happen if Windows Installer is not installed correctly." ("Får ikke tilgang til tjenesten Windows Installer. Dette kan skje hvis Windows Installer ikke er installert på riktig måte").

Is this a 64-bit system? If so try the following user tip:

"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems

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Answer 2

Dec 26, 2013 12:34 PM in response to b noir

Tried that, I didn't have a "WOW64 REG_DWORD 0x00000001 (1) " value in that file location

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Answer 3

Apr 26, 2015 9:45 PM in response to kathinkapinka

i didnt either, very tried of this bug though

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