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4nn134
Level 1 (0 points)

Q: App store problem on new iPad

When App Store is opened on my iPad3 it only shows app details for Kindle app and not the store. Can't get the Kindle box to go away, so I can't access the store; it's grayed out in the background. I turned it off and on, signed out of store, still stuck. Any ideas?

iPad, iOS 7.0.4

Posted on Dec 26, 2013 9:29 AM

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4nn134

Q: App store problem on new iPad

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  • by 4nn134,

    4nn134 4nn134 Dec 26, 2013 9:35 AM in response to 4nn134
    Level 1 (0 points)
    Dec 26, 2013 9:35 AM in response to 4nn134

    Never mind, I shut it down and when I turned it back on it was OK.

  • by pjl123,

    pjl123 pjl123 Dec 26, 2013 9:35 AM in response to 4nn134
    Level 5 (6,160 points)
    Dec 26, 2013 9:35 AM in response to 4nn134

    it sounds like the store is opening to the kindle app page.  It will open to the last app you were looking at, until you close it off.  open the app store, and tap anywhere on the greyed out area.  That should close the app and return control to you.

     

    It that does not do it - do a hard reset.  Press and hold both the home and sleep button until the apple logo appears.  This is similar toa reboot in windows - and does not erase or delete any data.

  • by 4nn134,

    4nn134 4nn134 Dec 26, 2013 9:41 AM in response to pjl123
    Level 1 (0 points)
    Dec 26, 2013 9:41 AM in response to pjl123

    Yeah, I thought my husband did that but he just used the top button. When I did the hard reset it fixed it. I could touch on the grayed out area and it did nothing, just stayed on the Kindle box. But fixed now, thanks.