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Dec 27, 2013 10:42 AM in response to tracyfromcudahyby Lucas Novaes,Hi Tracy,
You may try it:
support.apple.com/kb/ht5624
Good luck.
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Dec 27, 2013 10:45 AM in response to tracyfromcudahyby Clyde77,- Go to My Apple ID (appleid.apple.com).
- Click Manage your Apple ID and sign in.
- If you have two-step verification turned on, you will be asked to send a verification code to the trusted device associated with your Apple ID. If you are unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
- Click "Password and Security".
- In the "Choose a new password" section, click Change Password.
- Enter your old password, then enter a new password and confirm the new password. Click Save when done.