sallyfromburton on trent
Level 1 (0 points)

Q: No signal

Got an iPhone 4S and it's been working fine for 2yrs and suddenly when I'm at home or at work which is only 200yards away it's got no signal at all... I've rang O2 and there is no problems their end and also when SIM card is in another iPhone 4S it works normal again!  When I go into the town centre I get full signal but as soon as I hit the same spot on the way home I get no signal! I've had phone checked and apparently there is nothing wrong with it but it's frustrating that this has only just started happening! Any one else having this problem.?

iPhone 4S, iOS 7.0.4

Posted on Dec 26, 2013 12:10 PM

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sallyfromburton on trent

Q: No signal

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Dec 28, 2013 2:04 PM in response to sallyfromburton on trent
    Community Specialists
    Dec 28, 2013 2:04 PM in response to sallyfromburton on trent

    Hello sally,

     

    It sounds like your phone SIM card is working fine in another phone but the cellular connection does not work as expected on this particular on. I would try the troubleshooting steps from this article named:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling

  • by sallyfromburton on trent,

    sallyfromburton on trent sallyfromburton on trent Dec 29, 2013 12:56 AM in response to sterling r
    Level 1 (0 points)
    Dec 29, 2013 12:56 AM in response to sterling r

    Hi sterling I've done all you have suggested already I'm baffled ! O2 are looking into this but I've got no hope in them as I seem to be going round in circles with them! It's odd how was working one day then not now and works in towns! It's as if something been switched off. I'm annoyed I paid  out right for the phone 2 and half years ago and I now can't use it! I'm going to see someone in the apple shop soon. I've tried to ask them on line chat but want £25 as  I now have no cover! So hopefully they can help  in the store!

    Sally