5 Replies Latest reply: Dec 26, 2013 3:21 PM by Linc Davis
blujett8 Level 1 Level 1 (0 points)

since installing mavericks my mid 2010 macbook pro it is really unstable.

Is fixing this in the works ?

 

is there an easy way to uninstall ? I was fine with previous OS arragement

 

thanks.


MacBook Pro, iOS 7.0.4
  • Linc Davis Level 10 Level 10 (173,555 points)

    Unstable in what way?

  • blujett8 Level 1 Level 1 (0 points)

    HI.

     

    the screen shuts off completely- black & then the white screen

    announces a restart. Happened three times this past week

    for no visible reason - no videos running, etc. I've worked on

    a Mac for over a decade with no similar issue so I'm

    kind of perplexed -  thanks

  • Linc Davis Level 10 Level 10 (173,555 points)

    If it's a 15-inch 2010 MBP, see below.

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued in February 2011, so the replacement program will be ending soon. Some units may have been sold by Apple as refurbished after that date.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Sometimes the replacement part is also defective, so be prepared for that possibility.
       
    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.
       
    *An SSD doesn't need to be zeroed.
  • blujett8 Level 1 Level 1 (0 points)

    THanks for the info. I had seen this and unfortunately I'm just over the three

    yyear mark. Heard that they may help me out anyway & I guess ill

    take it in and find out if I have little other choice ! Strange to have

    a 3yr cut off for a problem on mid 2010s ...

  • Linc Davis Level 10 Level 10 (173,555 points)

    Sometimes persuasiveness helps. Good luck.