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When I click on the iCloud icon it says that it will download without additional charge because I've already purschased it but after that it goes back to the icloud icon and doesnt download. How can I download it?

Im having trouble downloading the iMovie app on my iPad. When I click on the iCloud icon it says that it will download without additional charge because I've already purchased it(I did purchase it) but after that it goes back to the icloud icon and doesnt download. How can I download it?

iPad, iOS 7.0.4

Posted on Dec 26, 2013 11:59 AM

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8 replies

Dec 28, 2013 2:36 PM in response to biancamar

Hello bianca,


It sounds like you are trying to download a previous purchase to your iPad but the item never downloads. I would recommend starting by closing all the apps that are running in the background.

iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.

When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone and try again:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If the issue persists, I would next backup your device to iTunes, and restore it:

iOS: How to back up and restore your content

http://support.apple.com/kb/HT1766


Thank you for using Apple Support Communities.

Regards,

Sterling

Jan 26, 2014 9:29 PM in response to biancamar

I just had this same issue on my iPad and resolved it by doing the following.


1) Open iTunes and go to the iTunes Store

2) Click on your account ID in the upper left-hand side of the window and select account from the drop-down

3) You may have to enter your password, but will then be shown the Account Information screen

4) Look at the top of this screen for a section indicating you have a pending download and click download

5) Either install via sync or on your device itself


I just re-clicked on the cloud in the app-store on the device and it finally worked! It must have been in some sort of app-limbo.

When I click on the iCloud icon it says that it will download without additional charge because I've already purschased it but after that it goes back to the icloud icon and doesnt download. How can I download it?

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