Hey- I have a brand new iPhone 5s with AT&T and I've noticed that the call sound quality is worse than my old iPhone 4. The call sound is more muffled and a lot less crisp. Is this a common issue or is it just my phone? Thank you!
iPhone 5s, iOS 7.0.4, AT&T
I don't believe it is common. I've not witnessed this behavior. If you have a case, you could be blocking the additional noise-cancelling mike. But, you can look at this support document to see if it helps. http://support.apple.com/kb/TS1631
Hey,
Thank you for your help! This didn't seem to be my issue though, the quality sounds tinny to me. Also I'm experiencing a few other minor bugs such as when I pull up clock, the top bar (which displays time, battery etc) maintains it's white font and is unreadable against the white app top (does that make sense?). Like when I pull up safari the font color changes from white to black so it's readable, but not in clock.
Thanks again!
You can try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo, then release. The phone should reboot. If I open the world clock, the status bar writing turns to black. See if this helps. When you activated this phone, did you restore from the backup of an older device? Sometimes that is no always the best idea. Restoring as new will set the device up as a new device, clean with just the iOS and then you can add your data back individually.
I did do a reset, but no changes and I did restore the backup when I got the phone. If I take the phone to the Genius Bar, do you think they would be able to help without wiping the device?
Thanks!
There is no way I could answer that. Normally, they will do a restore of the phone before they work on it. Up to you what you want to do. You never said if you had a case. If so, is it one that is designed for the iPhone 5s?
Sorry- I do, it is a simple bumper case for the iPhone 5s I got off Amazon.
Okay, if it isn't covering the small opening by the camera lens and flash, then you should be alright.
When I hold my iPhone 5S in my left hand to my left ear the sound is muffled. I remember Steve Jobs saying you're holding it wrong. Although this had nothing to do with the problem we're having now it got me to thinking. I looked at my hand holding the iPhone my thumb was on the left edge with my to two Center fingers on the right edge. My index finger was up close to the noise canceling mic on the back of the phone and my palm was down by the regular mic. I could see as I talked the voice could hit my palm travel up my hand to my index finger which was close to the microphone on the back.
I called my wife on the house phone using my iPhone 5S. She said that my voice was muffled. I took my index finger away from the microphone and moved it next to my two Center fingers on the right side of the phone. This moved my palm away from the microphone at the bottom. I did this while she stayed on the line. She said that now she could hear me clearly. I then moved my index finger to completely cover the back microphone. Once again she said that the sound was still good. I then moved my index finger a small amount away from the microphone and she said that my voice was muffled again.
I believe that the way I was holding my hand acted as a megaphone to the noise canceling microphone in the back. The noise canceling microphone thought my voice was noise and was suppressing it.
I work in a noisy environment, so I like the idea of the noise canceling microphone. Going to the settings and turning off the noise canceling microphone or putting a small piece of tape over the microphone is really not a good option for me.
For now I will use this new way of holding the phone until Apple can fix this issue.
iPhone 5s Call Sound Quality
