scottvalerie

Q: Why won't iMessage load on my MacBook Air?

Why won't iMessage load on my MacBook Air?

MacBook Air, iOS 7.0.4

Posted on Dec 26, 2013 4:44 PM

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Q: Why won't iMessage load on my MacBook Air?

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  • by arthur,

    arthur arthur Dec 26, 2013 7:15 PM in response to scottvalerie
    Level 5 (5,193 points)
    iBooks
    Dec 26, 2013 7:15 PM in response to scottvalerie

    If you are using Mavericks (I'm assuming you are because you're on the Mavericks forum), then Mavericks uses Messages, not iMessage.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 27, 2013 5:07 AM in response to arthur
    Level 1 (0 points)
    Dec 27, 2013 5:07 AM in response to arthur

    Oops, you are right...I mean Message won't load...just get a "not responding" message....any ideas?

  • by arthur,

    arthur arthur Dec 27, 2013 6:41 AM in response to scottvalerie
    Level 5 (5,193 points)
    iBooks
    Dec 27, 2013 6:41 AM in response to scottvalerie

    I'd try:

    Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery

    If that doesn't work, I'd reinstall Mavericks over your current installation.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 27, 2013 8:33 AM in response to arthur
    Level 1 (0 points)
    Dec 27, 2013 8:33 AM in response to arthur

    Ok thanks, I'm giving that a try.....I'll let you know how if it works....

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Dec 27, 2013 2:12 PM in response to scottvalerie
    Level 9 (73,348 points)
    Applications
    Dec 27, 2013 2:12 PM in response to scottvalerie

    Hi,

     

    Before Reinstalling opne the Activity Monitor (Applications/Utilities and find the imagent  item (lower case no icon)

    Highlight and then us ethe Quit option top left.

    Confirm Force Quit

    Restart the computer. (The IMAgent App starts up when the computer does. It "supports" Messages)

     

     

     

    3Sigcopy2.png
    10:12 pm      Friday; December 27, 2013

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by scottvalerie,

    scottvalerie scottvalerie Dec 27, 2013 7:05 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Dec 27, 2013 7:05 PM in response to Ralph Johns (UK)

    Thanks...tried it...still "not responding.."  Any other suggestions?

  • by scottvalerie,

    scottvalerie scottvalerie Dec 27, 2013 7:06 PM in response to scottvalerie
    Level 1 (0 points)
    Dec 27, 2013 7:06 PM in response to scottvalerie

    Reinstalling Mavericks did not work either....Messages still not responding...any other ideas?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 27, 2013 7:13 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 27, 2013 7:13 PM in response to scottvalerie

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 27, 2013 7:29 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 27, 2013 7:29 PM in response to Linc Davis

    I tried this...no messages appear in the console window.....

  • by Linc Davis,

    Linc Davis Linc Davis Dec 27, 2013 8:42 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 27, 2013 8:42 PM in response to scottvalerie

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 8:31 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 8:31 AM in response to Linc Davis

    I was not able to boot in safe mode BUT when I logged in as a guest, Messages worked...it opened and when I entered my apple id and password, I was able to use it...thanks for all your help so far...

     

    However, when I logged back in as ME, Messages is still not responding and causes the whole MacBook to freeze unitl I force quit...

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 8:37 AM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 8:37 AM in response to scottvalerie

    Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.

    First, empty the Trash, if possible.

    Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:

    find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) 2>&- | wc -l | pbcopy

    Launch the Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

    The output of the command will be a number. It's automatically copied to the Clipboard. Please paste it into a reply.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 9:11 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 9:11 AM in response to Linc Davis

    Trying the Terminal idea...after pasting the link, do I hit enter or just wait?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 10:30 AM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 10:30 AM in response to scottvalerie

    You shouldn't need to press a key, but doing it won't hurt anything.

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