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All replies
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Helpful answers
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Dec 26, 2013 7:15 PM in response to scottvalerieby arthur,If you are using Mavericks (I'm assuming you are because you're on the Mavericks forum), then Mavericks uses Messages, not iMessage.
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Dec 27, 2013 5:07 AM in response to arthurby scottvalerie,Oops, you are right...I mean Message won't load...just get a "not responding" message....any ideas?
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Dec 27, 2013 6:41 AM in response to scottvalerieby arthur,I'd try:
Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery
If that doesn't work, I'd reinstall Mavericks over your current installation.
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Dec 27, 2013 8:33 AM in response to arthurby scottvalerie,Ok thanks, I'm giving that a try.....I'll let you know how if it works....
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by Ralph Johns (UK),Dec 27, 2013 2:12 PM in response to scottvalerie
Ralph Johns (UK)
Dec 27, 2013 2:12 PM
in response to scottvalerie
Level 9 (73,348 points)
ApplicationsHi,
Before Reinstalling opne the Activity Monitor (Applications/Utilities and find the imagent item (lower case no icon)
Highlight and then us ethe Quit option top left.
Confirm Force Quit
Restart the computer. (The IMAgent App starts up when the computer does. It "supports" Messages)

10:12 pm Friday; December 27, 2013 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
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Dec 27, 2013 7:05 PM in response to Ralph Johns (UK)by scottvalerie,Thanks...tried it...still "not responding.." Any other suggestions?
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Dec 27, 2013 7:06 PM in response to scottvalerieby scottvalerie,Reinstalling Mavericks did not work either....Messages still not responding...any other ideas?
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Dec 27, 2013 7:13 PM in response to scottvalerieby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
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Dec 27, 2013 7:29 PM in response to Linc Davisby scottvalerie,I tried this...no messages appear in the console window.....
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Dec 27, 2013 8:42 PM in response to scottvalerieby Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.
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Dec 28, 2013 8:31 AM in response to Linc Davisby scottvalerie,I was not able to boot in safe mode BUT when I logged in as a guest, Messages worked...it opened and when I entered my apple id and password, I was able to use it...thanks for all your help so far...
However, when I logged back in as ME, Messages is still not responding and causes the whole MacBook to freeze unitl I force quit...
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Dec 28, 2013 8:37 AM in response to scottvalerieby Linc Davis,Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.
First, empty the Trash, if possible.
Triple-click anywhere in the line below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) 2>&- | wc -l | pbcopy
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
The output of the command will be a number. It's automatically copied to the Clipboard. Please paste it into a reply.
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Dec 28, 2013 9:11 AM in response to Linc Davisby scottvalerie,Trying the Terminal idea...after pasting the link, do I hit enter or just wait?
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Dec 28, 2013 10:30 AM in response to scottvalerieby Linc Davis,You shouldn't need to press a key, but doing it won't hurt anything.