scottvalerie
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Q: Why won't iMessage load on my MacBook Air?

Why won't iMessage load on my MacBook Air?

MacBook Air, iOS 7.0.4

Posted on Dec 26, 2013 4:44 PM

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scottvalerie

Q: Why won't iMessage load on my MacBook Air?

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  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 2:41 PM in response to scottvalerie
    Level 1 (0 points)
    Dec 28, 2013 2:41 PM in response to scottvalerie

    my mistake...this time there was a message in the console window:

     

    12/28/2013 5:40:20.725 PM com.apple.kextcache[1105]: Created prelinked kernel /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 2:54 PM in response to scottvalerie
    Level 1 (0 points)
    Dec 28, 2013 2:54 PM in response to scottvalerie

    Than this message appeared some time later:

     

    12/28/2013 5:52:50.436 PM SocialPushAgent[199]: MIG demux failed. This message ID is invalid: 0x737a8

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 3:10 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 3:10 PM in response to scottvalerie

    Are you having problems with any of these:

     

    • FaceTime
    • Contacts
    • Mail
    • The Internet Accounts preference pane

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 3:17 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 3:17 PM in response to Linc Davis

    No..these are all working....

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 3:58 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 3:58 PM in response to scottvalerie

    Please launch the Activity Monitor application in the same way you launched Console. Select the CPU tab. There's a search box in the toolbar. Search for "Messages" and then "imagent" (without the quotes.) If either one is found, please post a screenshot of the Activity Monitor window. I posted instructions earlier. If they're not found, try to launch Messages and look again.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 7:57 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 7:57 PM in response to Linc Davis

    Screen Shot 2013-12-28 at 10.50.59 PM.png

    Here is the Messages screen shot....

     

    Screen Shot 2013-12-28 at 10.56.30 PM.png

    and here is the "imagent" screenshot...

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 8:43 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 8:43 PM in response to scottvalerie

    Select the Messages entry in the process list and then click the button marked with an X in the top left corner of the window. When prompted, click Force Quit. The entry should disappear. Wait a few seconds, then launch Messages again.

     

    If it again hangs, double-click the entry in Activity Monitor to open the inspection window. In that window, select the Open Files and Ports tab. Copy the text shown and paste it into a reply.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 8:48 PM in response to scottvalerie
    Level 1 (0 points)
    Dec 28, 2013 8:48 PM in response to scottvalerie

    Here it is...it is quite long...

     

    /Users/scottprice/Library/Containers/com.apple.iChat/Data

    /Applications/Messages.app/Contents/MacOS/Messages

    /usr/share/icu/icudt51l.dat

    /System/Library/ColorSync/Profiles/Generic Gray Gamma 2.2 Profile.icc

    /System/Library/ColorSync/Profiles/Generic RGB Profile.icc

    /System/Library/ColorSync/Profiles/Generic Gray Profile.icc

    /System/Library/ColorSync/Profiles/sRGB Profile.icc

    /usr/lib/libspindump.dylib

    /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource

    /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices

    /Users/scottprice/Library/Application Support/AddressBook/AddressBook-v22.abcddb-shm

    /private/var/db/mds/messages/se_SecurityMessages

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db-shm

    /private/var/folders/_3/hyykzg6x4538zc06sm1p0ys80000gn/C/com.apple.LaunchService s-044501.csstore

    /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/Resources/SArtFile .bin

    /System/Library/Fonts/LucidaGrande.ttc

    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/Resources/Extras2.rsrc

    /System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.d at

    /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/Resources/De fault.phoneformat

    /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/Resourc es/com.apple.datadetectorscore.cache.full.default.system

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Frameworks/IMRen deringFoundation.framework/Versions/A/Resources/linen@2x.png

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Frameworks/IMRen deringFoundation.framework/Versions/A/Resources/linen.png

    /Applications/Messages.app/Contents/Resources/chat tab close button selected.tiff

    /Applications/Messages.app/Contents/Resources/chat tab close button selected pressed.tiff

    /System/Library/Fonts/Helvetica.dfont

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Frameworks/IMRen deringFoundation.framework/Versions/A/Resources/picture frame@2x.png

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/input line balloon.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/inline -smiley.pdf

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/blue-a dd-icon.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/blue-a dd-icon-pressed.tiff

    /System/Library/Messages/PlugIns/Balloons.transcriptstyle/Contents/MacOS/Balloon s

    /Applications/Messages.app/Contents/Resources/video.pdf

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Frameworks/IMRen deringFoundation.framework/Versions/A/Resources/picture frame.png

    /Applications/Messages.app/Contents/Resources/tab-typing-indicator.tiff

    /Applications/Messages.app/Contents/Resources/chat tab close button.tiff

    /Applications/Messages.app/Contents/Resources/chat tab close button pressed.tiff

    /Applications/Messages.app/Contents/Resources/tab-typing-indicator-selected.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-left-inactive-translucent.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-right-inactive-translucent.tiff

    /Applications/Messages.app/Contents/Resources/generic buddy icon chat tab.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-center-inactive-translucent.tiff

    /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/un orm8_bgra.dylib

    /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/Resources/ArtFile. bin

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-left-active-translucent.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-right-active-translucent.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-center-active-translucent.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-left-active.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-right-active.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-center-active.tiff

    /Applications/Messages.app/Contents/Resources/chat search active left.tiff

    /Applications/Messages.app/Contents/Resources/chat search active right.tiff

    /Applications/Messages.app/Contents/Resources/chat search active center.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-left-inactive.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-right-inactive.tiff

    /System/Library/PrivateFrameworks/SocialUI.framework/Versions/A/Resources/white- toolbar-center-inactive.tiff

    /Applications/Messages.app/Contents/Resources/chat search disabled left.tiff

    /Applications/Messages.app/Contents/Resources/chat search disabled right.tiff

    /Applications/Messages.app/Contents/Resources/chat search disabled center.tiff

    /Applications/Messages.app/Contents/Resources/unread-dropshadow.tiff

    /System/Library/ColorSync/Profiles/Generic CMYK Profile.icc

    /usr/lib/dyld

    /private/var/db/dyld/dyld_shared_cache_x86_64

    /dev/null

    /dev/null

    /dev/null

    count=2, state=0x2

    /private/var/folders/_3/hyykzg6x4538zc06sm1p0ys80000gn/T/.AddressBookLocks/datab ase.lock

    /Users/scottprice/Library/Application Support/AddressBook/AddressBook-v22.abcddb

    /Users/scottprice/Library/Application Support/AddressBook/AddressBook-v22.abcddb-wal

    /Users/scottprice/Library/Application Support/AddressBook/AddressBook-v22.abcddb-shm

    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/Resources/Extras2.rsrc

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db-wal

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db-shm

    /Users/scottprice/Library/Containers/com.apple.iChat/Data/Library/Caches/com.app le.Messages/URLCache/Cache.db-wal

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 9:33 PM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 9:33 PM in response to scottvalerie

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /var/folders


    Right-click or control-click the line and select

    Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item named "folders" selected. Move the selected item to the Trash. You'll be prompted for your login password. Reboot and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go ▹ Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 28, 2013 9:40 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 9:40 PM in response to Linc Davis

    tried it...same issue...Messages not responding...

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 29, 2013 9:37 AM in response to scottvalerie
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 9:37 AM in response to scottvalerie

    This story isn't making sense, and when a story doesn't make sense, it's often because there is a bad sector on the boot volume. To overcome that problem, you have to erase the volume and restore from a backup. I suggest you do it as follows.

        

    Back up all data to at least two different storage devices, if you haven't already done so. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

     

    Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of your backups. If your Mac was upgraded from an older version of OS X, you may need the Apple ID and password you used.

     

    When you reboot, the Setup Assistant will launch to take you through the initial setup process. Follow the prompt to transfer the data from one of your backups. Don't transfer the Guest account, if it was enabled on the old system.

    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.

  • by scottvalerie,

    scottvalerie scottvalerie Dec 29, 2013 10:39 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 10:39 AM in response to Linc Davis

    Ok...thanks for all the advice...I'll probably take it to the store where I bought it...just to be safe...

  • by scottvalerie,

    scottvalerie scottvalerie Jan 2, 2014 6:53 PM in response to scottvalerie
    Level 1 (0 points)
    Jan 2, 2014 6:53 PM in response to scottvalerie

    Got it back from the retailer today...they did exactly what you suggested and it seems to have solved the issue....Thanks for all your help....

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Jan 3, 2014 12:13 PM in response to scottvalerie
    Level 9 (73,348 points)
    Applications
    Jan 3, 2014 12:13 PM in response to scottvalerie

    Good to hear.

     

    Thanks for letting us know.

     

     

    3Sigcopy2.png

    8:13 pm      Friday; January 3, 2014

     

      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by p41s3r,

    p41s3r p41s3r Sep 12, 2014 7:14 PM in response to Linc Davis
    Level 1 (10 points)
    Sep 12, 2014 7:14 PM in response to Linc Davis

    Im trying to paste the logs but apple site won't let me

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