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After installing an app on iPhone 5s, I can't use it outside of wifi (using cellular or mobile data) and the app is not listed in settings to enable its use of mobile data - any clues on what is wrong here?

After installing an app on iPhone 5s, I can't use it outside of wifi (using cellular or mobile data) and the app is not listed in settings to enable its use of mobile data - any clues on what is wrong here?

iPhone 5s, iOS 7.0.4

Posted on Dec 26, 2013 4:52 PM

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Question marked as Best reply

Posted on Dec 27, 2013 9:35 PM

Steps to take to resolve this issue:

1/ Turn off Wifi

2/ Ensure Mobile (cellular) data is on

3/ Turn iPhone OFF and then ON (re-boot iPhone)

4/ Without turning Wifi on, open an app that requires mobile (cellular) data.

5/ The app will now show on the Settings list with the option to enable or disable mobile (cellular) data

6/ In time all apps that require or use mobile data will be added to the list automatically.

1 reply
Question marked as Best reply

Dec 27, 2013 9:35 PM in response to Davo1854

Steps to take to resolve this issue:

1/ Turn off Wifi

2/ Ensure Mobile (cellular) data is on

3/ Turn iPhone OFF and then ON (re-boot iPhone)

4/ Without turning Wifi on, open an app that requires mobile (cellular) data.

5/ The app will now show on the Settings list with the option to enable or disable mobile (cellular) data

6/ In time all apps that require or use mobile data will be added to the list automatically.

After installing an app on iPhone 5s, I can't use it outside of wifi (using cellular or mobile data) and the app is not listed in settings to enable its use of mobile data - any clues on what is wrong here?

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