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All replies
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Helpful answers
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Feb 26, 2014 12:34 PM in response to KiltedTimby Lord_Od,What about Ipads, Macbooks and Imacs? Does this app work on those devices as well? I apologise for changeing directions here but I am curios if this restriction only applies to Iphones.
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Feb 26, 2014 12:34 PM in response to KiltedTimby wegras,looks like there is more than just a passing interest in this issue
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Feb 26, 2014 12:41 PM in response to wegrasby Lord_Od,I don't understand the logic of this type of lock. I worked in an electronics store for a few years and customers would leave passwords on devices all the time out of spite. Say a customer buys a device at a store and later returns it as defective for a new device. The customer service rep doesn't know about Apple ID locks and swaps the devices without checking for the lock. The customer never removes their ID from the first device and leaves with the second. The customer then refuses to return contact with the store and doesn't come back. What does the store do now? They purchased the origonal device for sale, completed a return for the customer when they had a problem with the device, but now have no way to remove the lock. How is this fair to the store? I just don't understand the logic here.
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Feb 26, 2014 12:46 PM in response to Lord_Odby wegras,It is simply an antitheft device
The industry had better get up to speed because this is the future likely all manufacturers will adopt similar in future
(and discussion of Apple decisions is in breach of the terms you agreed to when joining today )
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Feb 26, 2014 12:48 PM in response to Lord_Odby KiltedTim,Lord_Od wrote:
I don't understand the logic of this type of lock.
It's an anti-theft feature. It renders the device useless to anyone who might steal or find it.
I worked in an electronics store for a few years and customers would leave passwords on devices all the time out of spite. Say a customer buys a device at a store and later returns it as defective for a new device. The customer service rep doesn't know about Apple ID locks and swaps the devices without checking for the lock. The customer never removes their ID from the first device and leaves with the second. The customer then refuses to return contact with the store and doesn't come back. What does the store do now?
Educate the staff.
You were not an authorized iPhone distributor. If you were, you would know that if an iPhone is returned, it gets sent back to Apple. It's not the store's problem any more. The only way this could happen would be if the store was trying to resell something that was returned as defective as though it were new.
The logic is that NO ONE other than the person who set up the Find my iPhone service on the phone, which enables the activation lock, can remove the lock.
If you buy used phones, MAKE SURE that they are not locked before you buy them. If whoever is trying to sell you a phone can't or won't remove the lock, it's probably stolen. Don't touch it!
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Feb 26, 2014 12:54 PM in response to Lord_Odby wegras,When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
Follow each of these steps to make sure that you can use the device you purchase:
Turn the device on and slide to unlock. If the passcode lock screen or the home screen appears, the device has not been erased.
Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings.
Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
Begin the device setup process. After choosing a language, choosing a country, and connecting to a network, the device will begin activation.
If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account.
Hand the device back to the seller and ask them to enter their password.
If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find.
Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.
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Feb 26, 2014 12:57 PM in response to KiltedTimby Lord_Od,To Peter, I don't understand how the open discussion of problems violates a support forums terms. If you know the sections I would greatly appreciate the direction.
To KiltedTim, I worked at an Authorised Service Provider. We were required to complete Apple Technition training and repaird Apple units on a daily basis. I am just trying to figure out if an ASP would be able to remove this type of lock because I left my previous job to take care of my kidsand I am returning to work in a few months. I would like to know everything I can about this issue before I go back.
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Feb 26, 2014 1:02 PM in response to wegrasby Lord_Od,That's the root of my question Peter, what does the Authorised Reseller do?
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Feb 26, 2014 1:05 PM in response to Lord_Odby wegras,To Peter, I don't understand how the open discussion of problems violates a support forums terms. If you know the sections I would greatly appreciate the direction.
But it is not a problem ,only for thieves and unauthorised resellers and it could well be working exacly as Apple intended
The check list is the best you will get make sure it is part of proocedures before buying in used iOS devices
https://discussions.apple.com/static/apple/tutorial/tou.html
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Feb 26, 2014 1:07 PM in response to Lord_Odby wegras,They do nt trade in used devices and if they do are smart enough not to get caught
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Feb 26, 2014 1:08 PM in response to Lord_Odby KiltedTim,Lord_Od wrote:
To KiltedTim, I worked at an Authorised Service Provider. We were required to complete Apple Technition training and repaird Apple units on a daily basis.
Not iPhones, you didn't. They are all sent to a facility where they are remanufactured in a clean-room environment. Remanufactured phones get new serial numbers. The activation lock ties the Apple ID to the serial number of the phone. Remanufactured phones, therefore, will not be activation locked.
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Feb 26, 2014 1:13 PM in response to KiltedTimby Lord_Od,I'm not just talking about Iphones. Yes that is a part of it but what about the other devices that apple produces? What about Ipads? What about Macbooks? What about Imacs?
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Feb 26, 2014 1:18 PM in response to Lord_Odby KiltedTim,Activation lock works on all devices running iOS 7. It does not apply to devices running OS X. Yet.
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Feb 26, 2014 1:19 PM in response to Lord_Odby wegras,No
what about your company servicing iPhones do your customers believe you are approved to open up iPhones ???
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Feb 27, 2014 5:03 AM in response to Lord_Odby TJBUSMC1973,Lord_Od wrote:
I worked at an Authorised Service Provider. We were required to complete Apple Technition training and repaird Apple units on a daily basis. I am just trying to figure out if an ASP would be able to remove this type of lock because I left my previous job to take care of my kidsand I am returning to work in a few months. I would like to know everything I can about this issue before I go back.
I highly doubt that. It sounds more like you're fishing for an unapproved workaround.