Lefty1944

Q: New password not accepted?

I am at my wit's end.  Today I tried to install MacKeeper.  Of course the system asked for my password.  I entered it and it was refused.  I tried entering my previous passwords, but none was accepted.  So I had my Apple password changed, or reset to use the up-to-date term, yet again.  To no avail.  It just does not work.  This has happened in the past as well. Up-dates? Forget it!  I would be very grateful for your expert advice.  Many thanks.

Lefty

iMac, Mac OS X (10.6.8), iPad2

Posted on Dec 27, 2013 8:49 AM

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Q: New password not accepted?

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  • by Ho Lee MACkeral,Solvedanswer

    Ho Lee MACkeral Ho Lee MACkeral Dec 27, 2013 8:55 AM in response to Lefty1944
    Level 4 (2,311 points)
    Dec 27, 2013 8:55 AM in response to Lefty1944

    The system password is not the same as your Apple IDs password. You will need to do a reset.

     

    http://support.apple.com/kb/ht1274

  • by Lefty1944,Helpful

    Lefty1944 Lefty1944 Dec 27, 2013 9:07 AM in response to Ho Lee MACkeral
    Level 1 (0 points)
    Dec 27, 2013 9:07 AM in response to Ho Lee MACkeral

    Many thanks for your help!  The installation of MacKeeper is running.  I did not have to do a reset. 

  • by Linc Davis,

    Linc Davis Linc Davis Dec 27, 2013 2:45 PM in response to Lefty1944
    Level 10 (208,037 points)
    Applications
    Dec 27, 2013 2:45 PM in response to Lefty1944

    "MacKeeper" is a scam and you should uninstall it immediately.

  • by Lefty1944,

    Lefty1944 Lefty1944 Dec 28, 2013 5:32 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 5:32 AM in response to Linc Davis

    Why?  Could you please expand.  Are there any other programs that could help clean up my Mac?

    Many thanks.

    Lefty

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 28, 2013 7:41 AM in response to Lefty1944
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 7:41 AM in response to Lefty1944

    Read the comment by SDW2001 in this thread, and also the comment by sachi2311 in this thread, to give only a couple of examples.

    Remove "MacKeeper" as follows. First, back up all data.

    "MacKeeper" has only one useful feature: it deletes itself.

    Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

    IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

    In the Finder, select

    Go Applications

    from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.

    Quit MacKeeper before dragging it to the Trash.

    Don't empty the Trash. Let MacKeeper delete itself.

    Don't try to drag the MacKeeper Dock icon to the Trash.

        

    How to maintain a Mac

     

    1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

       

    2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

     

    Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.

       

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

      

    The more heavily promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.

       

    As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.

      

    Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction.  Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

      

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.

     

    4. Beware of malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X used to be so rare that it was hardly a concern, but it's now increasingly common, and increasingly dangerous.

     

    There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.

     

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

     

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

     

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

     

    5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

       

    While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

      

    If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

      

    6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

      

    Let go of the Windows mentality that every computer needs regular maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.

      

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

  • by Paul_31,

    Paul_31 Paul_31 Dec 28, 2013 7:46 AM in response to Lefty1944
    Level 6 (13,925 points)
    Dec 28, 2013 7:46 AM in response to Lefty1944

    For further confirmation, search MacKeeper on these forums and you'll find dozens of threads describing how MacKeeper has mucked up otherwise healthy systems.

  • by Lefty1944,

    Lefty1944 Lefty1944 Dec 28, 2013 2:28 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 28, 2013 2:28 PM in response to Linc Davis

    Thanks, Linc Davis.  After having read through your blog + those of others, I uninstalled MacKeeper following your instructions.  I lost a few Euros, but that is easier to live with than possibly having to put up with a slow Mac.  Thank you also for your lengthy and in-depth advice on how to maintain a Mac.

  • by Laptopdog 78,

    Laptopdog 78 Laptopdog 78 Dec 28, 2013 3:28 PM in response to Linc Davis
    Level 1 (64 points)
    Apple TV
    Dec 28, 2013 3:28 PM in response to Linc Davis

    Reading Linc Davis large reply makes so much sense, as I have just converted from PC to mac, and as a PC user I downloaded things which you have said are definitely no no, and had nothing but problems!

    I have a slight concern now with my mac, because you say don't download anything from a third party, (this makes sense), but when watching a YouTube video, it said I needed flash to view it, and I was given an option to redirect to somewhere and download it, I don't know where I got it from. I downloaded it anyway. This leaves me a tad concerned that I'm now at risk! After download the video did play but............

    Can you put my mind at rest or not? Many thanks.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 28, 2013 4:19 PM in response to Laptopdog 78
    Level 10 (208,037 points)
    Applications
    Dec 28, 2013 4:19 PM in response to Laptopdog 78

    I didn't say that you shouldn't download any third-party software. Flash is OK as long as it comes directly from Adobe.

  • by Laptopdog 78,

    Laptopdog 78 Laptopdog 78 Dec 29, 2013 2:33 AM in response to Linc Davis
    Level 1 (64 points)
    Apple TV
    Dec 29, 2013 2:33 AM in response to Linc Davis

    I know it's ok direct from adobe, my point was, that I let a third party direct me to download it from somewhere! I don't know if it was direct from adobe or not. I guess as flash seems to work on my system, I should be ok. But your advice has given me food for thought now in the future. So thanks for that.