4 Replies Latest reply: Dec 29, 2013 2:10 PM by Linc Davis
ia02 Level 1 Level 1 (0 points)

I have been having an issue with my 15" Mid-2010 MBP lately. On occasion the display will completely go black and can not be turned back on. It is unclear as to whether the computer is completely frozen or the display is simply failing. The issue usually seems to typically occur 10-15 minutes after waking the computer from sleep, when playing and/or streaming video.


The only solution I have when this happens is to press and hold the power button until the computer turns off. I can then reboot the computer and everything will appear to be normal.


Upon restarting the computer I get a "You shut down the computer because of a problem" message box. The text below is the contents of the "report" that is generated. I would appreciate it if any of the experts here could help me decipher the problem and help me with a plan of attack to remedy the issue.


Thanks in advance!


Interval Since Last Panic Report: 296451 sec

Panics Since Last Report: 1

Anonymous UUID: C0C3458C-6559-4CA9-80F2-FFBADCC7C260


Fri Dec 27 10:39:41 2013

panic(cpu 2 caller 0x5c0a6c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f352000 0x0a5480a2, D0, P3/4

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x5a8f23f8 : 0x21b837 (0x5dd7fc 0x5a8f242c 0x223ce1 0x0)

0x5a8f2448 : 0x5c0a6c9b (0x5c2bc28c 0x5c32c800 0x5c2cae60 0x0)

0x5a8f24e8 : 0x5c1c1608 (0x89d9004 0x7308004 0x100 0x5b6a4f02)

0x5a8f2538 : 0x5c1b8601 (0x7308004 0x100 0x5a8f2568 0x5c096778)

0x5a8f2568 : 0x5c8db9a6 (0x7308004 0x100 0x438004ee 0x0)

0x5a8f26a8 : 0x5c1e02b5 (0x7308004 0x74eb004 0x0 0x0)

0x5a8f26e8 : 0x5c0afe7c (0x7308004 0x74eb004 0x0 0x0)

0x5a8f2788 : 0x5c0ac55b (0x0 0x9 0x0 0x0)

0x5a8f2938 : 0x5c0adaf9 (0x0 0x600d600d 0x704a 0x5a8f2968)

0x5a8f2a08 : 0x5b6928ff (0x5a8f2a28 0x0 0x98 0xc446d80)

0x5a8f2ac8 : 0x5b6981bb (0x8a78404 0x0 0x5a8f2af8 0x504ded)

0x5a8f2b08 : 0x5b6b44e0 (0x8a78404 0xc4f98e8 0xa59a900 0x506ad1)

0x5a8f2b28 : 0x5b6a6b7f (0x13271140 0xc539000 0x73d1204 0x5b6825f6)

0x5a8f2b58 : 0x56deb8 (0x45072000 0x11 0x5a8f2b80 0x5a8f2b84)

0x5a8f2bd8 : 0x56e272 (0x5b6fe900 0x45072000 0x9052a88 0x1)

0x5a8f2c28 : 0x56eb59 (0x45072000 0x1e 0x5a8f2c70 0x0)

0x5a8f2d48 : 0x286638 (0x45072000 0x1e 0x9052a88 0x1)

0x5a8f3df8 : 0x21dbe5 (0x9052a60 0x133f05a0 0x110c70 0xe503)

0x5a8f3e38 : 0x210a86 (0x9052a00 0x0 0x72c8ee0 0xbf89260)

0x5a8f3e98 : 0x216f84 (0x9052a00 0x0 0x0 0x0)

0x5a8f3f18 : 0x295914 (0x5a8f3f44 0x0 0x0 0x0)

0x5a8f3fc8 : 0x2a20f8 (0xacff9a0 0x0 0x10 0x13c91000)

Kernel Extensions in backtrace (with dependencies):

com.apple.GeForce(6.4.0)@0x5b65e000->0x5b714fff

dependency: com.apple.NVDAResman(6.4.0)@0x5c040000

dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5b244000

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x53522000

dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5bbbb000

com.apple.nvidia.nv50hal(6.4.0)@0x5c7a5000->0x5cbb9fff

dependency: com.apple.NVDAResman(6.4.0)@0x5c040000

com.apple.NVDAResman(6.4.0)@0x5c040000->0x5c32dfff

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x53522000

dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5b244000

dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5bbbb000


BSD process name corresponding to current thread: QTKitServer


Mac OS version:

10K549


Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBookPro6,2 (Mac-F22586C8)


System uptime in nanoseconds: 171991466704948

unloaded kexts:

com.apple.filesystems.cddafs     2.4.3 (addr 0x5aa50000, size 0x24576) - last unloaded 41832005123503

loaded kexts:

at.obdev.nke.LittleSnitch     2.3.05

com.apple.driver.AppleHWSensor     1.9.3d0 - last loaded 38706116549600

com.apple.filesystems.autofs     2.1.0

com.apple.driver.AGPM     100.12.31

com.apple.driver.AudioAUUC     1.57

com.apple.driver.AppleMikeyHIDDriver     1.2.0

com.apple.Dont_Steal_Mac_OS_X     7.0.0

com.apple.driver.AppleUpstreamUserClient     3.5.7

com.apple.driver.AppleMikeyDriver     2.0.5f14

com.apple.driver.AppleIntelHDGraphics     6.4.0

com.apple.driver.AppleHDA     2.0.5f14

com.apple.driver.AudioIPCDriver     1.1.6

com.apple.driver.AppleMCCSControl     1.0.20

com.apple.driver.AppleIntelHDGraphicsFB     6.4.0

com.apple.driver.SMCMotionSensor     3.0.1d2

com.apple.iokit.AppleBCM5701Ethernet     3.0.5b8

com.apple.driver.AppleGraphicsControl     2.10.6

com.apple.GeForce     6.4.0

com.apple.driver.AirPortBrcm43224     428.42.4

com.apple.driver.ACPI_SMC_PlatformPlugin     4.7.0a1

com.apple.driver.AppleLPC     1.5.1

com.apple.kext.AppleSMCLMU     1.5.2d10

com.apple.driver.AppleUSBTCButtons     201.6

com.apple.driver.AppleUSBTCKeyboard     201.6

com.apple.driver.AppleUSBCardReader     2.6.1

com.apple.driver.AppleIRController     303.8

com.apple.iokit.SCSITaskUserClient     2.6.8

com.apple.BootCache     31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1

com.apple.driver.AppleUSBHub     4.2.4

com.apple.iokit.IOAHCIBlockStorage     1.6.4

com.apple.driver.AppleFWOHCI     4.7.3

com.apple.driver.AppleUSBEHCI     4.2.4

com.apple.driver.AppleAHCIPort     2.1.7

com.apple.driver.AppleEFINVRAM     1.4.0

com.apple.driver.AppleSmartBatteryManager     160.0.0

com.apple.driver.AppleACPIButtons     1.3.6

com.apple.driver.AppleRTC     1.3.1

com.apple.driver.AppleHPET     1.5

com.apple.driver.AppleSMBIOS     1.7

com.apple.driver.AppleACPIEC     1.3.6

com.apple.driver.AppleAPIC     1.4

com.apple.driver.AppleIntelCPUPowerManagementClient     142.6.0

com.apple.security.sandbox     1

com.apple.security.quarantine     0

com.apple.nke.applicationfirewall     2.1.14

com.apple.driver.AppleIntelCPUPowerManagement     142.6.0

com.apple.driver.AppleProfileReadCounterAction     17

com.apple.driver.AppleProfileTimestampAction     10

com.apple.driver.AppleProfileThreadInfoAction     14

com.apple.driver.AppleProfileRegisterStateAction     10

com.apple.driver.AppleProfileKEventAction     10

com.apple.driver.AppleProfileCallstackAction     20

com.apple.iokit.IOSurface     74.2

com.apple.iokit.IOBluetoothSerialManager     2.4.5f3

com.apple.iokit.IOSerialFamily     10.0.3

com.apple.driver.DspFuncLib     2.0.5f14

com.apple.iokit.IOAudioFamily     1.8.3fc2

com.apple.kext.OSvKernDSPLib     1.3

com.apple.driver.AppleSMBusController     1.0.10d0

com.apple.iokit.IOFireWireIP     2.0.3

com.apple.iokit.AppleProfileFamily     41

com.apple.driver.AppleHDAController     2.0.5f14

com.apple.iokit.IOHDAFamily     2.0.5f14

com.apple.iokit.IO80211Family     320.1

com.apple.iokit.IONetworkingFamily     1.10

com.apple.driver.IOPlatformPluginFamily     4.7.0a1

com.apple.driver.AppleSMBusPCI     1.0.10d0

com.apple.driver.AppleBacklightExpert     1.0.1

com.apple.driver.AppleSMC     3.1.0d5

com.apple.nvidia.nv50hal     6.4.0

com.apple.NVDAResman     6.4.0

com.apple.iokit.IONDRVSupport     2.2.1

com.apple.iokit.IOGraphicsFamily     2.2.1

com.apple.driver.BroadcomUSBBluetoothHCIController     2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController     2.4.5f3

com.apple.iokit.IOBluetoothFamily     2.4.5f3

com.apple.driver.AppleUSBMultitouch     207.7

com.apple.iokit.IOUSBMassStorageClass     2.6.7

com.apple.iokit.IOSCSIBlockCommandsDevice     2.6.8

com.apple.iokit.IOUSBHIDDriver     4.2.0

com.apple.driver.AppleUSBMergeNub     4.2.4

com.apple.driver.AppleUSBComposite     3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice     2.6.8

com.apple.iokit.IOBDStorageFamily     1.6

com.apple.iokit.IODVDStorageFamily     1.6

com.apple.iokit.IOCDStorageFamily     1.6.1

com.apple.driver.XsanFilter     402.1

com.apple.iokit.IOAHCISerialATAPI     1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily     2.6.8

com.apple.iokit.IOUSBUserClient     4.2.4

com.apple.iokit.IOFireWireFamily     4.2.6

com.apple.iokit.IOAHCIFamily     2.0.6

com.apple.iokit.IOUSBFamily     4.2.4

com.apple.driver.AppleEFIRuntime     1.4.0

com.apple.iokit.IOHIDFamily     1.6.6

com.apple.iokit.IOSMBusFamily     1.1

com.apple.security.TMSafetyNet     6

com.apple.kext.AppleMatch     1.0.0d1

com.apple.driver.DiskImages     289.1

com.apple.iokit.IOStorageFamily     1.6.3

com.apple.driver.AppleACPIPlatform     1.3.6

com.apple.iokit.IOPCIFamily     2.6.5

com.apple.iokit.IOACPIFamily     1.3.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f17

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: ST1000LM014-1EJ164, 931.51 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 5

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0xfa120000 / 4

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 7

USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 4

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 3


MacBook Pro (15-inch Mid 2010), Mac OS X (10.6.8)
  • ia02 Level 1 Level 1 (0 points)

    I thought I'd update the post to tell what I have tried so far.

     

    I have uninstalled Little Snitch, the only non apple kext loaded at the time of the crashes.  I wouldn't guess this is the issue as the app has been installed and running for 2+ years with no issues.  The app has never been updated.

     

    I have also run 5 loops of the extended apple hardware test.  No problems were found.  Finally, I ran 30 loops with rember to test the memory.  Again, no problems were found.

     

    Does anyone have any additional suggestions?

  • Linc Davis Level 10 Level 10 (155,755 points)

    You have the MacBookPro6,2, the Edsel of Macs. It may have a logic board defect covered by this recall.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue.

    Print the first page of the panic report, and the support page linked above, and bring them with you.

    Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    The model was discontinued in February 2011, so the replacement program will be ending soon. Some units may have been sold by Apple as refurbished after that date.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

     

     

    Sometimes the replacement part is also defective, so be prepared for that possibility.

    If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

    *An SSD doesn't need to be zeroed.

  • ia02 Level 1 Level 1 (0 points)

    Thanks for the detailed response.  This all makes sense to me.  I believe I have already installed the Snow Leopard Graphics update patch so I'm guessing I may very well have the issue described in the tech article.   I set up a Genius bar appointmmt tomorrow evening.

     

    Can you elaborate about the logic board defect, and why the replacement logic board may also be defective?  Is it an inherent flaw with the design or a manufacturing defect or what?  I'm not excited about possibly having to spend $300 to repair the computer if the same issue is lkely to reoccur.  Is the replacement logic board covered under some sort of warranty if the board I receive is defective as well?

     

    I purchased the computer right when this model came out, in late April 2010.  This puts me outside the three year repair period.  Do you know if Appple store employees have any discretion in providing this complementary repair to those outside the three year period?  Would the fact that Ive been a loyal Apple customer for years and have bought a about a dozen Macs and several iPhone/iPad/iPods over the years help convince them to perorm the repair outside the three year window?

     

    Thanks again!

  • Linc Davis Level 10 Level 10 (155,755 points)

    Everything I know is in my comment above. If you search this site, you'll find literally thousands of posts about it. It seems that store managers do have some discretion, but that's second-hand information. I am not an Apple insider.