Jv_squez
Level 1
(0 points)
Q: I can't download an album I preordered!
I preordered Lady Gaga's album ARTPOP before it was released. I had the funds in my account to do so, but I spent it before the album became available. Now that the album IS available, it says "purchased" where the download button should be. It wouldn't let me download them previously because I didn''t have enough iTunes Store credit on my account, but now that I do, it still isn't working. I've tried using the link in the email but nothing is working. Automatic downlaods is on, and when I turn on my "in the cloud" purchases, none of the songs show up. I want to buy the album but iTunes won't let me!
iTunes for Windows, Windows Vista
jason269
Community Specialists
Hi, Jv_squez.
I have experienced this exact same issue for a Pre-order album as well. I would recommend canceling the Pre-order and download it again as it most likely has not been charged. This article will walk you though the process.
iTunes Store: About Pre-orders
http://support.apple.com/kb/HT5714
Check your purchase history and you method of payment to make sure that the item has not been deducted prior to processing these steps.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If the album has been charged, follow the steps in this article to report a problem with this purchase.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.
