HT204406: Get help with iTunes Match

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stephen235
Level 1 (0 points)

Q: Problem with iTunes match cutting off a song on my iPhone, not Mac or PC

I have purchased the Katy Perry album "Prism" outside of iTunes and matched it with iTunes match. When I try to play the first song "Roar" on my iPhone, it plays only part of it and then cuts off and plays the second song.  This only happens on my iPhone, when I use iTunes match to play the song on either my mac or PC using iTunes, the song plays fine without any issues.

 

I've tried turning off iTunes match, and then starting it again, no luck.  I powered off, then on my iPhone, no luck.  I've downloaded the song out of the cloud and still has the same problem... anybody have this problem too or can help?

iPhone 5, iOS 7.0.4

Posted on Dec 27, 2013 3:36 PM

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stephen235

Q: Problem with iTunes match cutting off a song on my iPhone, not Mac or PC

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  • by stephen235,

    stephen235 stephen235 Dec 27, 2013 3:42 PM in response to stephen235
    Level 1 (0 points)
    Dec 27, 2013 3:42 PM in response to stephen235

    Some additional observations:

    When I look at the album, the song "Roar" has a length of "2:05", but once I play the song by pressing it, the song begins playing and the slider shows a length of 3:39 (close to the correct length).  However, once it hits 2:03, it stops and starts playing the next song.

     

    Interestingly, using iTunes on my mac, the song in the album view shows "2:04" but once I double-click the song, the length changes to "3:43", but plays the complete song without any problems.