help??

Question

help??

okay so this is my new ipod a fifth generation.Anyway i had just gotten a itunes card for christmas and when i went to go download a ablum of my favorite band after i redeemed it i enter my password and then some secruity questions i never answered before appeared and i can't download anything and when i asked for a email for the answers it's to a email that isn't allis with mine or even my main one for my account.I'm getting frusated and i'm really annoyed to the point i want to smash my ipod and stopping spending my money for apple itune cards and switch to a regular mp3.I'm seriously mad and i don't know what to do.Help me please.

iPod touch, iOS 7.0.4

Posted on Dec 28, 2013 3:03 AM

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Answer 1

lllaass

Level 10

210,411 points

Dec 28, 2013 3:54 AM in response to Laptopfullofmusic

From a Kappy post

The Three Best Alternatives for Security Questions and Rescue Mail

1. Use Apple's Express Lane.

Go to https://expresslane.apple.com ; click 'See all products and services' at the

bottom of the page. In the next page click 'More Products and Services, then

'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple

ID security questions' and click 'Continue'. Please be patient waiting for the return

phone call. It will come in time depending on how heavily the servers are being hit.

2. Call Apple Support in your country: Customer Service: Contact Apple support.

3. Rescue email address and how to reset Apple ID security questions.

A substitute for using the security questions is to use 2-step verification:

Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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