1 Reply Latest reply: Dec 28, 2013 9:57 AM by King_Penguin
hoeffel04 Level 1 (0 points)

My son redeemed $ 4.99 for an App (game) but I got an e-mail recipt for that PLUS an additional 16.99!! what is this? we didn't buy that.

  • King_Penguin Level 10 (120,091 points)

    We are fellow users here on these forums, we won't know what it's for. Did your son make an in-app purchase in the app and/or did you have any auto-renewing subscriptions that were due ?


    You can view the purchase history on your computer's iTunes : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases


    If neither you nor your son (nor anybody else who has access to your acocunt) made the purchase then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption