HT202716: Update the software on your Apple TV
Learn about Update the software on your Apple TVQ: I have not used my apple tv in a few years, and just got it out of the bag. I connected it up, and it cannot set date, time. ... I have not used my apple tv in a few years, and just got it out of the bag. I connected it up, and it cannot set date, time. it also does not interact with the remote. Could it be as simple as a new batter is needed for remote? more
-
All replies
-
Helpful answers
-
Dec 30, 2013 7:13 AM in response to kybriarby ariel s,Hi kybriar,
Thanks for using Apple Support Communities. This article has steps you can take to troubleshoot the remote itself:
Troubleshooting the Apple Remote
http://support.apple.com/kb/ht1722
For the issue of setting the date and time, these articles may help:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
- Reset Apple TV by unplugging it from the power outlet, waiting about five seconds, then plugging it in again.
- Power off your TV, wait five seconds, then power it back on.
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connectionshttp://support.apple.com/kb/TS4546
- Ensure that Apple TV is within range of your Wi-Fi router or base station.
- Confirm that your Wi-Fi router and cable/DSL modem are connected to power and turned on.
- Make sure other devices (computers, iPhone, iPad, for example) are able to connect to the Wi-Fi network and access the Internet.
- Check your Wi-Fi network settings on Apple TV:
- Select Settings > General > Network > Wi-Fi and press the center button on the remote to display nearby networks.
- Choose your Wi-Fi network from the list.
- If your Wi-Fi network uses a password, make sure you are entering it correctly.
- Restart your Apple TV by selecting Settings > General > Restart.
- Try restarting your Wi-Fi router or modem by turning it off and then on again.
If possible, connect an Ethernet cable and verify your Internet connection. If you can connect to the Internet using an Ethernet connection, verify that your Apple TV is using the latest software by selecting Settings > General > Software Update. If your Apple TV can be updated, install the update and then try the steps again.
Cheers,
- Ari