Hi I have an IMac and after a seemingly routine software upgrade last week, I cant use my computer without logging in with user name and password - (which I've never had to do). And it seems that the details I normally use aren't right and I can't log in. Please can you help me? Can I reset my password?
iMac (27-inch Mid 2011), iOS 7.0.4
Resetting or changing a password:
For Snow Leopard or earlier: http://support.apple.com/kb/HT1274
For Lion or later: http://support.apple.com/kb/HT6022
Klaus - many thanks. I couldn't reboot at all - and when I tried to reset password in 'terminal' it had wiped all users, so I called Apple's telephone support. (Excellent customer service incidentally - I got escalated to a senior engineer when the problem wasn't easily remedied).
Root cause? I have upgraded my operating system three times - OSX Lion in 2011, OSX Mountain Lion a year later and then OSX Mavericks last month and this has caused damage. (This is a total gutter as Apple encourage you to upgrade; it's costly and you can't buy the latest apps unless you've got the latest version of the OS).
Solution: Have had to wipe my hard drive and re-install OSX Mavericks. Daren't restore from Time Machine/Migration Assistant in case it reintroduces the same errors, so need to manually update my data... but the Apple engineer's going to talk me through that tomorrow, because he's a nice bloke.
Wish me luck!
Wilsey
Good luck! 🙂
After a software update, my mac has restarted and I am being asked for my name and password. Can't remember password. What can I do?
