Mr Mo-Fo
Level 1 (5 points)

Q: Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

 

I will keep you guys posted once I have spoken to Apple

 

<Edited by Host>

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Mar 18, 2014 3:40 PM

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Mr Mo-Fo

Q: Design fault? 27" 2013 iMac stand just gave up!

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  • by eazar,

    eazar eazar Oct 20, 2016 9:23 AM in response to Heronymo
    Level 1 (4 points)
    Oct 20, 2016 9:23 AM in response to Heronymo

    Heronymo,


    Here is a copy of my receipt for the repair. I also had them replace my Fusion HD since it had a recall on it. The remaining two line items are for the repair of the stand hinge. Hope this helps and good luck. I'd suggest asking for a store manager to help you out. They can look up my repair records using the Repair Number below.



    Repair No: ****

     

     

    Customer Information

    Product Information

    Warranty Status: Variable Warranty(VW)
    USAModel: IMAC (27-INCH, LATE 2012)
    Date of Purchase: 25-Apr-13
    IMEI
    Serial No:

     

     

    Parts and Services

    Item NumberDescriptionPriceAmount DueCustomer KBB
    661-7165Hard Drive, 3 TB, SATA, 3.5, 7200$ 192.05$ 0.00N
    923-00151Mechanism$ 28.41$ 0.00
    S1490LL/AHardware Repair Labor$ 39.00$ 0.00
    Total (Tax Not Included)$ 259.46$ 0.00

     

     

     

    <Personal Information Edited by Host>

  • by Heronymo,

    Heronymo Heronymo Oct 20, 2016 8:31 AM in response to eazar
    Level 1 (71 points)
    Desktops
    Oct 20, 2016 8:31 AM in response to eazar

    Thanks! That seems to be a good thing to show them but what I'm worried about is that your warranty says Variable Warranty. No idea what that means, but mine comes up as Out Of Warranty. I'm sure they'll use that against me.

     

    Wow, I can't believe the difference in the labour cost now. I don't know what the US equivalent is, but the new cost here is $100. He did originally quote me $39 or something like that, but then said that was the old cost.

  • by Heronymo,

    Heronymo Heronymo Oct 20, 2016 8:41 AM in response to Mr Mo-Fo
    Level 1 (71 points)
    Desktops
    Oct 20, 2016 8:41 AM in response to Mr Mo-Fo

    Is there anyone else here that's gotten their iMac repaired without cost and the statement on the invoice says "Out of Warranty"?

  • by mfhanif,

    mfhanif mfhanif Oct 20, 2016 9:17 AM in response to Heronymo
    Level 1 (4 points)
    Oct 20, 2016 9:17 AM in response to Heronymo

    Hi Heronymo, if you can share your email ID, I can send you my work order details.

  • by Heronymo,

    Heronymo Heronymo Oct 20, 2016 9:26 AM in response to mfhanif
    Level 1 (71 points)
    Desktops
    Oct 20, 2016 9:26 AM in response to mfhanif

    Sure that would be great! I can't share my email on here (it got removed) but maybe I can do it a roundabout way. If you go to my business site theupsidedesign.com you can fill out the contact form there, just say "hello" or something and then I'll email you my personal email address.

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