Missing 4-inch retina display screenshot

Question

Level 1

7 points

Missing 4-inch retina display screenshot

An app that I made that was released about 2 years ago had some issues with iOS 7, so I fixed those and submitted an update. I got an email that it was missing 4-inch retina display screenshots (I know they are required now, but that slipped my mind I guess), so I went in to add those screenshots.

After adding all five of them (all of which were 1136x640, I triple-checked), I hit the "save" button. The following error appeared at the top of the page:

"Your binary indicates support for 4-Inch Retina Display. You must provide an 4-Inch Retina Display screenshot. You must upload screenshots for 3.5-inch and 4-inch Retina displays."

I definitely have all my 960x640 screenshots under the "3.5-Inch" section and my 1136x640 screenshots in the "4-Inch" section. Why is the page not recognizing that they are there?

Posted on Dec 28, 2013 11:41 AM

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Answer 1

mgbesong Author

Level 1

7 points

Dec 29, 2013 1:13 PM in response to mgbesong

Nevermind. It's working now. Must have been some weird one-day problem.

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Answer 2

kaneshin

Level 1

0 points

Jan 17, 2014 7:46 PM in response to mgbesong

Hi there

I've got this issue from three days ago. (Never fixed)

Is there someone gotten the same issue?

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Answer 3

Jan 17, 2014 9:30 PM in response to mgbesong

Also having this problem today. After adding 5 screenshots for 4", unable to save and get the unexpected error message indicated above. Anyone found a workaround for this?

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Answer 4

mgbesong Author

Level 1

7 points

Jan 18, 2014 6:54 AM in response to kaneshin

I honestly don't know why it worked for me all of a sudden. I just came back a couple days later, pretty sure doing the exact same thing as before, and it finally worked. I just assumed it was some sort of issue they were having after the unfreeze for the holidays--clearly that's not the case now. Sorry I can't be more help, but I'm curious as to what's going on as well.

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Answer 5

sgano

Level 1

4 points

Jan 18, 2014 9:19 PM in response to mgbesong

I am getting this exact same error this evening -- it may be a iTunes Connect server issue.

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Answer 6

sgano

Level 1

4 points

Jan 19, 2014 9:28 AM in response to sgano

I seem to notice that if I start from scratch adding one image at a time it works. Until I try to change the order of the screenshots, then I get the error above.

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Answer 7

Jan 19, 2014 9:31 AM in response to sgano

sgano, Found the same.

The only way to do it is add one screenshot at a time. In the order you want. Can't change order. Can't add multiples.

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