HT201328: How to unlock your iPhone

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benjiecutez
Level 1 (0 points)

Q: Bell unlocked my phone for me. their next step was for me to connect my iPhone to itunes. I downloaded iTunes and am now stuck about how to proceed. HELP!

Bell's next step was for me to connect to iTunes. I downloaded iTunes and can't figure out how to proceed from there. The basic info in the Apple site for "unlocking" only addresses a SIM card that doesn't work. My SIM card is correct. How do I go on from here? Thanks,

iPhone 4

Posted on Dec 28, 2013 4:16 PM

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benjiecutez

Q: Bell unlocked my phone for me. their next step was for me to connect my iPhone to itunes. I downloaded iTunes and am now stuck abo ... more

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  • by roaminggnome,

    roaminggnome roaminggnome Dec 28, 2013 4:16 PM in response to benjiecutez
    Level 10 (97,411 points)
    Dec 28, 2013 4:16 PM in response to benjiecutez

    Restore the iphone as new

  • by benjiecutez,

    benjiecutez benjiecutez Dec 28, 2013 4:53 PM in response to roaminggnome
    Level 1 (0 points)
    Dec 28, 2013 4:53 PM in response to roaminggnome

    How? And will this interfere with the unblock that bell has already done? will this interfere with anything I have done/changed since I bought my iPhone? Thanks,

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Dec 28, 2013 5:00 PM in response to benjiecutez
    Level 8 (38,305 points)
    Mac OS X
    Dec 28, 2013 5:00 PM in response to benjiecutez

    Bell should have given you instructions, but in case they did not here is what you do:

     

    • Put a Bell SIM in the phone. It does not have to be a currently active SIM, but it must have worked on Bell at some time in the past.
    • Connect the phone to your computer with the USB cable.
    • It should appear in iTunes. Click on its name.
    • Click the Backup button.
    • Click the Restore iPhone button. When prompted to restore the backup choose that option.
    • The phone will reload iOS. If your current iOS version is not 7.0.4 it will update to this first. If that happens when the update finishes click Restore iPhone again.

     

    If the process succeeds you should see the message: "Congratulations. Your iPhone is unlocked". If you don't get this message wait a couple of days and repeat the whole process again.

     

    Note: to unlock the phone you do not have to Restore as New. Restoring and reloading the backup will work also.