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sdrodriguez
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Q: error message 1611

My I pod touch is having a error message 1611. Need help

iPod touch, iOS 7.0.4

Posted on Dec 28, 2013 6:30 PM

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sdrodriguez

Q: error message 1611

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  • by jason269,

    jason269 jason269 Dec 31, 2013 1:12 PM in response to sdrodriguez
    Community Specialists
    Dec 31, 2013 1:12 PM in response to sdrodriguez

    Hello, sdrodriguez. 

     

    Here are the steps I would recommend going through when experiencing error 1611. 

     

    Configure your security software

    Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.

    Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/TS3694

     

    Cheers,

     

    Jason H.