4 Replies Latest reply: Dec 29, 2013 1:25 PM by Bob Timmons
jfvandev Level 1 (0 points)

I went to go adjust my router settings and I noticed that Airport Utility could not find my Airport Extreme. I'm currently using OSX 10.6.8, with Airport Utility 5.6.1, and my Airport Extreme (Model A1143) is running 7.6.4. Does anyone know how to get Airport Utility to recognize my Airport Extreme again?


Airport Extreme, Mac OS X (10.6.8)
  • Bob Timmons Level 10 (98,154 points)

    Power off both your Mac and the AirPort Extreme

    Wait a minute or two and power up the AirPort Extreme first and let it run a full minute

    Then power up your Mac

     

    See if that helps

     

    If still no luck, temporarily connect an Ethernet cable from your Mac to one of the LAN <-> ports on the AirPort Extreme and try that way

  • jfvandev Level 1 (0 points)

    No luck unfortunately.

  • jfvandev Level 1 (0 points)

    Anyone else have any ideas?

  • Bob Timmons Level 10 (98,154 points)

    At this point, unfortunately your options are limited.

     

    If you have an iPhone or iPad with AirPort Utility installed, you should be able to use that device to administer the AirPort Extreme....assuming that the Extreme is functioning correctly.

     

    Otherwise, your only other option is to perform a factory default reset on the AirPort Exteme to get it back to original settings, then configure it again.

     

    But...if the AirPort Extreme is having problems, there is no guarantee that this will work. The A1143 model is probably 5+ years old. I got about 4 out of my old A1143.

     

    Post back if you want to try the factory default reset on the AirPort Extreme.