fishnlady

Q: Transfer of info from old iMac to new iMac problems.

I bought a new iMac.  Did transfer from old Mac to New and now the new one is running slow like the old one did.  How can I reverse or fix this problem on my new imac?

iMac, Mac OS X (10.4.11)

Posted on Dec 29, 2013 1:14 AM

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Q: Transfer of info from old iMac to new iMac problems.

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Dec 29, 2013 10:36 AM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 10:36 AM in response to fishnlady
    If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic  test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on general principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
       
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as some other aspects of the configuration that may be related to the problem.

    Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: In each of two steps, you copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is copy; paste; paste again. That's all there is to it. Details follow.

    You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, use that.

    Below are instructions to enter UNIX shell commands. They do nothing but produce human-readable output. However, you need to think carefully before running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. If you can't satisfy yourself that these instructions are safe, don't follow them.

        
    The commands will line-wrap or scroll in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
       
    If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. Step 1 should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
       
    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.

     

    Step 1

     

    Triple-click anywhere in the line of text below on this page to select it:
    PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && printf '\n%s:\n\n%s\n' "$1" "$o"; }; PC () { o=$(grep [^[:blank:]] "$2"); PR "$1"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; PN () { [[ $o -eq 0 ]] || printf "\n%s: %s\n" "$1" $o; }; { system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; PR "POST"; o=$(( $(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256 )); [[ $o -gt 1024 ]] && printf "\nPageouts: %s MiB\n" $o; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$( printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]} ) || o=; PR "Total CPU usage"; [[ "$o" ]] && o=$(ps acrx -o comm=Process,ruid=User,%cpu | sed 's/  */:/g' | head -6 | awk -F: '{ printf "%-10s\t%s\t%s\n", $1, $2, $3 }'); PR "CPU usage by process"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; PC "cron configuration" /e*/cron*; o=$(crontab -l | grep [^[:blank:]]); PR "User cron tasks"; PC "Global launchd configuration" /e*/lau*; PC "Per-user launchd configuration" ~/.lau*; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); PN "Restricted user files"; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); PN "Font problems"; for d in {,/}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); PR "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
     
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
      
    The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will beautomatically copied to the Clipboard. All you have to do is paste into a reply to this message by pressing command-Vagain. Please don't copy anything from the Terminal window. No typing is involved in this step.
        
    Step 2

     

    Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
    PR () { [[ "$o" ]] && printf '\n%s:\n\n%s\n' "$1" "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l | grep [^[:blank:]]); PR "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2>&- | pbcopy; echo $'\nStep 2 done'
      
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
       
    You can then quit Terminal. Please note:

    ☞ Steps 1 and 2 are all copy-and-paste — type only your login password when prompted.
       
    ☞ When you type your password, you won't see what you're typing.
        
    ☞ If you don’t have a password, set one before taking Step 2. If that’s not possible, skip the step.
         
    ☞ Step 2 might not produce any output, in which case the Clipboard will be empty. Step 1 will always produce something.

    ☞ The commands don't change anything, and merely running them will do neither good nor harm.
        
    ☞ Remember to post the output. It's already in the Clipboard. You don't have to copy it. Just paste into a reply    

    ☞ If any personal information, such as your name or email address, appears in the output of either command, anonymize it before posting. Usually that won't be necessary.

    ☞ Don't post what you see in the Terminal window. The output is copied automatically to the Clipboard.

    ☞ Don't paste the output of Step 1 into the Terminal window. Paste it into a reply.

  • by fishnlady,

    fishnlady fishnlady Dec 29, 2013 10:58 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 10:58 AM in response to Linc Davis

    Thank you for all of that info.  Can you tell me what exactly that it accomplishes?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 29, 2013 11:21 AM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 11:21 AM in response to fishnlady

    Please see the second paragraph of my first comment.

  • by fishnlady,

    fishnlady fishnlady Dec 29, 2013 10:07 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 10:07 PM in response to Linc Davis

    Linc Davis, sorry about that.

    Here is the clipboard after step 1:

    Boot Mode: Normal

     

     

    Loaded extrinsic kernel extensions:

     

     

    com.logmein.driver.LogMeInSoundDriver (1.0.0)

    com.avast.PacketForwarder (1.3)

    com.avast.AvastFileShield (2.0.0)

     

     

    Loaded extrinsic user agents:

     

     

    com.google.GoogleTalkPluginD.46496.41CE48AE-EDD1-4285-8EBF-7BBD532CCCE8

    com.avast.helper

    org.macosforge.xquartz.startx

    com.logmein.logmeingui

    com.hp.productresearch

    com.hp.messagecenter.launcher

    com.google.keystone.system.agent

    com.avast.userinit

    com.google.GoogleContactSyncAgent

    com.avast.home.userinit

     

     

    Global launchd configuration:

     

     

    setenv _GOOGLE_GILD_RUNTIME_FRAMEWORK_ABSOLUTE_PATH_ /Library/Google/Frameworks/Gild.framework

     

     

    Global login items:

     

     

    /Library/Google/Google Desktop/GoogleDesktopAgent.app

    /Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app

    /Library/Application Support/Hewlett-Packard/HP Scanjet Scanner/HP Scanjet Manager.app

    /Library/Application Support/WesternDigital/WDDriveManager/WDDriveManagerStatusMenu.app

    /Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

     

     

    Safari extensions:

     

     

    wrc

    Ultimate

     

     

    Restricted user files: 435

     

     

    Extrinsic loadable bundles:

     

     

    /System/Library/Extensions/daspi.kext

              (com.makemkv.kext.daspi)

    /System/Library/Extensions/EyeTVAfaTechHidBlock.kext

              (com.elgato.driver.DontMatchAfaTech)

    /System/Library/Extensions/EyeTVCinergy450AudioBlock.kext

              (com.elgato.driver.DontMatchCinergy450)

    /System/Library/Extensions/EyeTVCinergyXSAudioBlock.kext

              (com.elgato.driver.DontMatchCinergyXS)

    /System/Library/Extensions/EyeTVEmpiaAudioBlock.kext

              (com.elgato.driver.DontMatchEmpia)

    /System/Library/Extensions/hpAccess.bundle

              (No bundle ID)

    /System/Library/Extensions/LogMeInSoundDriver64.kext

              (com.logmein.driver.LogMeInSoundDriver)

    Library/Internet Plug-Ins/RealPlayer Plugin.plugin

              (com.RealNetworks.RealPlayerPlugin)

    /Library/Audio/Plug-Ins/Components/A52Codec.component

              (com.shepmater.A52Codec)

    /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

              (net.telestream.wmv.import)

    /Library/InputManagers/Cooliris/Cooliris.bundle

              (com.cooliris.safariplugin)

    /Library/Internet Plug-Ins/AdobePDFViewer.plugin

              (com.adobe.acrobat.pdfviewer)

    /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

              (com.adobe.acrobat.pdfviewerNPAPI)

    /Library/Internet Plug-Ins/CoolirisWebKitPlugin.plugin

              (com.cooliris.webkitplugin)

    /Library/Internet Plug-Ins/DirectorShockwave.plugin

              (com.adobe.shockwave.pluginshim)

    /Library/Internet Plug-Ins/Flash Player.plugin

              (com.macromedia.Flash Player.plugin)

    /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

              (net.telestream.wmv.plugin)

    /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

              (com.Google.GoogleEarthPlugin.plugin)

    /Library/Internet Plug-Ins/GoogleGadget.webplugin

              (com.google.googlegadgetwebplugin)

    /Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

              (com.google.googletalkbrowserplugin)

    /Library/Internet Plug-Ins/huludesktop.webplugin

              (com.hulu.desktop.plugin)

    /Library/Internet Plug-Ins/npgtpo3dautoplugin.plugin

              (com.google.o3d)

    /Library/Internet Plug-Ins/o1dbrowserplugin.plugin

              (com.google.o1dbrowserplugin)

    /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

              (com.microsoft.sharepoint.browserplugin)

    /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

              (com.microsoft.sharepoint.webkitplugin)

    /Library/Internet Plug-Ins/Silverlight.plugin

              (com.microsoft.SilverlightPlugin)

    /Library/Internet Plug-Ins/VLC Plugin.plugin

              (com.netscape.vlc)

    /Library/PreferencePanes/Flash Player.prefPane

              (com.adobe.flashplayerpreferences)

    /Library/PreferencePanes/Flip4Mac WMV.prefPane

              (net.telestream.wmv.prefpane)

    /Library/PreferencePanes/MacFUSE.prefPane

              (com.google.MacFUSE)

    /Library/PreferencePanes/Perian.prefPane

              (org.perian.PerianPane)

    /Library/QuickLook/QuickLookEyeTV.qlgenerator

              (com.elgato.eyetv.quicklookgenerator)

    /Library/QuickTime/AC3MovieImport.component

              (com.cod3r.ac3movieimport)

    /Library/QuickTime/EyeTV MPEG Support.component

              (com.elgato.mpegsupport)

    /Library/QuickTime/Flip4Mac WMV Advanced.component

              (net.telestream.wmv.advanced)

    /Library/QuickTime/Flip4Mac WMV Export.component

              (net.telestream.wmv.export)

    /Library/QuickTime/Flip4Mac WMV Import.component

              (net.telestream.wmv.import)

    /Library/QuickTime/Perian.component

              (org.perian.Perian)

     

     

    Unsigned shared libraries:

     

     

    /usr/local/lib/audacity/libmp3lame.dylib

    /usr/local/lib/libfuse.2.dylib

    /usr/local/lib/libfuse_ino64.2.dylib

     

     

    Font problems: 37

     

     

    Library/LaunchAgents:

     

     

    com.apple.FolderActions.enabled.plist

    com.apple.FolderActions.folders.plist

    com.avast.home.userinit.plist

    com.google.GoogleContactSyncAgent.plist

     

     

    /Library/LaunchAgents:

     

     

    com.avast.userinit.plist

    com.google.keystone.agent.plist

    com.hp.messagecenter.launcher.plist

    com.hp.productresearch.plist

    com.logmein.logmeingui.plist

    com.logmein.logmeinguiagent.plist

    com.logmein.logmeinguiagentatlogin.plist

    org.macosforge.xquartz.startx.plist

     

     

    /Library/LaunchDaemons:

     

     

    com.adobe.fpsaud.plist

    com.avast.init.plist

    com.avast.uninstall.plist

    com.google.GoogleML.plist

    com.google.keystone.daemon.plist

    com.logmein.logmeinserver.plist

    com.microsoft.office.licensing.helper.plist

    com.torch.update.agent.plist

    org.macosforge.xquartz.privileged_startx.plist

     

     

    /Library/PrivilegedHelperTools:

     

     

    com.microsoft.office.licensing.helper

     

     

    /Library/StartupItems:

     

     

    Jaksta

     

    Here is what is on my clipboard after doing step 2:

     

     

    Loaded extrinsic daemons:

     

     

    com.avast.regapp

    com.avast.account

    com.avast.fileshield

    com.avast.proxy

    com.avast.crashreport

    com.avast.daemon

    org.macosforge.xquartz.privileged_startx

    com.torch.update.agent

    com.microsoft.office.licensing.helper

    com.logmein.logmeinserver

    com.google.keystone.daemon

    com.google.GoogleML

    com.avast.uninstall

    com.avast.init

    com.adobe.fpsaud

     

     

    Log check:

     

     

    Dec 25 01:04:28  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 25 01:06:48  kernel[0] <Debug>: PM priority notification timeout

    Dec 27 11:45:50  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 00:17:20  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 01:01:19  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 01:03:39  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 02:49:28  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 02:51:49  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 04:37:36  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 04:39:58  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 06:25:47  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 06:28:08  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 08:13:58  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 08:16:18  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 10:02:07  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 10:04:27  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 11:50:16  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 11:52:37  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 13:38:25  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 13:40:46  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 15:26:39  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

    Dec 29 15:28:56  kernel[0] <Debug>: PM priority notification timeout

    Dec 29 17:14:46  kernel[0] <Debug>: AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

  • by fishnlady,

    fishnlady fishnlady Dec 29, 2013 10:11 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 10:11 PM in response to Linc Davis

    I want to thank you for helping me.

    I really appreciate it.

    All my information is backed up on a new Time Capsule.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 29, 2013 10:40 PM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 10:40 PM in response to fishnlady

    Your system is very heavily modified and has a lot of issues. You can't expect good performance or stability from such a setup. If I were in your place, I'd start over with a clean installation and nothing but your documents and media libraries restored from a backup. However, you may be able to make some improvement by taking the steps below.

     

    A.

    "Avast" is perhaps the worst of the whole wretched lot of commercial "security" products for the Mac. It's worse than the imaginary "viruses" you were worried about when you installed it. Not only does it fail to protect you, it throws false warnings, destabilizes and slows down your computer, and sometimes or always corrupts the network settings and the permissions of files in your home folder. Removing it may not repair all the damage, and neither will Disk Utility or even reinstalling OS X.

    Back up all data, then remove "Avast" according to the developer's instructions. Reboot.

    If you tried to remove Avast by dragging an application to the Trash, you'll have to reinstall it and follow the instructions linked above.

    B.

    Google, an increasingly aggressive and malevolent force in personal computing, has had the gall to distribute an installer that can inject extraneous code into applications you run, almost certainly without your knowledge. That kind of behavior is typical of Internet criminals, not responsible developers. I suggest you remove all Google-branded software according to its instructions and never trust any Google installer again.

    C.

    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

    From the application's menu bar, select

    File â–¹ Restore Standard Fonts...

    You'll be prompted to confirm, and then to enter your administrator login password.

    Boot in safe mode to rebuild the font caches. Boot again as usual and test.

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

    D.

     

    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.

     

    Step 1

     

    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

     

    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2>&-

     

    This time you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

     

    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

     

    Step 2 (optional)

     

    Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

     

    Boot into Recovery. When the OS X Utilities screen appears, select

     

    Utilities â–¹ Terminal

     

    from the menu bar. A Terminal window will open. In that window, type this:

     

    res

     

    Press the tab key. The partial command you typed will automatically be completed to this:

     

    resetpassword

     

    Press return. A Reset Password window will open. You’re not  going to reset a password.

     

    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

     

    Select your username from the menu labeled Select the user account if not already selected.

     

    Under Reset Home Directory Permissions and ACLs, click the Reset button.

     

    Select

     

     ▹ Restart

     

    from the menu bar.

  • by fishnlady,

    fishnlady fishnlady Dec 29, 2013 11:11 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 29, 2013 11:11 PM in response to Linc Davis

    Linc,

    I uninstalled Avast.  I noticed a difference immediately.  I did the other things you suggested too.  After restarting I can see it is much faster.

    You say Google is bad.  Does that mean that using Google Chrome is bad for my computer?  I use Google Calendar and Gmail.  At one time I used a computer based email program and many times lost info or had problems.  With Gmail which I have used now for probably 7 years has never given me any such problems.  If you think these are bad can you make recommendations for replacement.  Safari gives me problems when visiting some websites.  It will sometimes have the text in the wrong places.  When I double check the site with Firefox or Google Chrome there are no problems so I just got use to using Google Chrome but I am open minded to suggestions.

    Now that I have no antivirus how do I protect my computer?  Also do you recommend any programs that will clean my Mac?  I am skeptical of most of the ones I have looked at, so never bought into anything.

    Again, I really do appreciate your help.  You solved my Mac's slowness problem.

    Thank you

    Cynthia

  • by Linc Davis,

    Linc Davis Linc Davis Dec 29, 2013 11:19 PM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 11:19 PM in response to fishnlady

    I don't trust Google, and I wouldn't use any Google service that required registration. I wouldn't run any Google installer, and I wouldn't use Chrome. Those are my preferences. You may have different ideas about Google and privacy.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 29, 2013 11:19 PM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 11:19 PM in response to fishnlady
    1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
      
    If you find this comment too long or too technical, read only sections 5, 6, and 10.
      
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
       
    The following caveats apply to XProtect:
    • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
      
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
       
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    • It can easily be disabled or overridden by the user.
    • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
           
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
     
    5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
        
    That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
    • Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
    • A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    • Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
    • Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
    • Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
    • Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
    • Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    • "FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
      
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
       
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript — in your browsers.
       
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

    Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
      
    Why shouldn't you use commercial "anti-virus" products?
    • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    • To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real danger comes from highly targeted "zero-day" attacks that are not yet recognized.
    • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
        
    An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
        
    A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
      
    ♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
       
    Anti-virus software may be able to tell you which particular trojan it is, but do you care? In practice, there's seldom a reason to use the software unless an institutional policy requires it.
      
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
      
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
        
    10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.
  • by Linc Davis,Helpful

    Linc Davis Linc Davis Dec 29, 2013 11:20 PM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 29, 2013 11:20 PM in response to fishnlady

    How to maintain a Mac

     

    1. Make redundant backups, keeping at least one off site at all times. One backup is not enough. Don’t back up your backups; all should be made directly from the original data. Don’t rely completely on any single backup method, such as Time Machine. If you get an indication that a backup has failed, don't ignore it.

       

    2. Keep your software up to date. In the App Store or Software Update preference pane (depending on the OS version), you can configure automatic notifications of updates to OS X and other Mac App Store products. Some third-party applications from other sources have a similar feature, if you don’t mind letting them phone home. Otherwise you have to check yourself on a regular basis.

     

    Keeping up to date is especially important for complex software that modifies the operating system, such as device drivers. Before installing any Apple update, you must check that all such modifications that you use are compatible. Incompatibility with third-party software is by far the most common cause of trouble with system updates.

       

    3. Don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, such stuff is useless or worse than useless. Above all, avoid any software that purports to change the look and feel of the user interface.

      

    The more heavily promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.

       

    As a rule, the only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Use your computer; don't fuss with it.

      

    Safari extensions, and perhaps the equivalent for other web browsers, are a partial exception to the above rule. Most are safe, and they're easy to get rid of if they don't work. Some may cause the browser to crash or otherwise malfunction.  Some are malicious. Use with caution, and install only well-known extensions from relatively trustworthy sources, such as the Safari Extensions Gallery.

      

    Never install any third-party software unless you know how to uninstall it. Otherwise you may create problems that are very hard to solve.

     

    4. Beware of malware. Malware is malicious software that circulates on the Internet. This kind of attack on OS X used to be so rare that it was hardly a concern, but it's now increasingly common, and increasingly dangerous.

     

    There is some built-in protection against downloading malware, but you can’t rely on it — the attackers are always at least one day ahead of the defense. You can’t rely on third-party protection either. What you can rely on is common-sense awareness — not paranoia, which only makes you more vulnerable.

     

    Never install software from an untrustworthy or unknown source. If in doubt, do some research. Any website that prompts you to install a “codec” or “plugin” that comes from the same site, or an unknown site, is untrustworthy. Software with a corporate brand, such as Adobe Flash Player, must come directly from the developer's website. No intermediary is acceptable, and don’t trust links unless you know how to parse them. Any file that is automatically downloaded from the web, without your having requested it, should go straight into the Trash. A web page that tells you that your computer has a “virus,” or that anything else is wrong with it, is a scam.

     

    In OS X 10.7.5 or later, downloaded applications and Installer packages that have not been digitally signed by a developer registered with Apple are blocked from loading by default. The block can be overridden, but think carefully before you do so.

     

    Because of recurring security issues in Java, it’s best to disable it in your web browsers, if it’s installed. Few websites have Java content nowadays, so you won’t be missing much. This action is mandatory if you’re running any version of OS X older than 10.6.8 with the latest Java update. Note: Java has nothing to do with JavaScript, despite the similar names. Don't install Java unless you're sure you need it. Most people don't.

     

    5. Don't fill up your boot volume. A common mistake is adding more and more large files to your home folder until you start to get warnings that you're out of space, which may be followed in short order by a boot failure. This is more prone to happen on the newer Macs that come with an internal SSD instead of the traditional hard drive. The drive can be very nearly full before you become aware of the problem.

       

    While it's not true that you should or must keep any particular percentage of space free, you should monitor your storage use and make sure you're not in immediate danger of using it up. According to Apple documentation, you need at least 9 GB of free space on the startup volume for normal operation.

      

    If storage space is running low, use a tool such as OmniDiskSweeper to explore the volume and find out what's taking up the most space. Move seldom-used large files to secondary storage.

      

    6. Relax, don’t do it. Besides the above, no routine maintenance is necessary or beneficial for the vast majority of users; specifically not “cleaning caches,” “zapping the PRAM,” "resetting the SMC," “rebuilding the directory,” "defragmenting the drive," “running periodic scripts,” “dumping logs,” "deleting temp files," “scanning for viruses,” "purging memory," "checking for bad blocks," "testing the hardware," or “repairing permissions.” Such measures are either completely pointless or are useful only for solving problems, not for prevention.

      

    Let go of the Windows mentality that every computer needs regular maintenance such as "defragging" and "registry cleaning." Those concepts do not apply to the Mac platform.

      

    The very height of futility is running an expensive third-party application called “Disk Warrior” when nothing is wrong, or even when something is wrong and you have backups, which you must have. Disk Warrior is a data-salvage tool, not a maintenance tool, and you will never need it if your backups are adequate. Don’t waste money on it or anything like it.

  • by fishnlady,

    fishnlady fishnlady Dec 30, 2013 9:28 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 30, 2013 9:28 AM in response to Linc Davis

    Thank you so very much.  I read all of what you have sent.  Excellent help.  I will follow your advice.  I am relieved to know I don't really need any other software to take care of my beautiful new computer.  I will exercise common sense like you advise  when visiting the Web.  You have been enormous help to me.

    If I were there in person I would bake you a plate full of cookies.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 30, 2013 9:44 AM in response to fishnlady
    Level 10 (208,037 points)
    Applications
    Dec 30, 2013 9:44 AM in response to fishnlady

    I value your kind words at least as much as a plate of cookies.

     

    The computer should not be a focus of your attention. You shouldn't have to think about it at all. It should be a transparent, almost unnoticeable tool by means of which you communicate, work, and play. That's the ideal of personal computing.