HT202649: If you can't sign in with two-step verification using your Apple ID

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Q: Forgot the answers to the Apple ID security questions. How do I reteive or change them?

Forgot the answers to the Apple ID security questions. How do I reteive or change them? Yes, I tried the FAQ and everything on the web, doesn't help because I don't seem to have a recovery email address either.

HELP! I just added 30 CHF from an iTunes card to my Apple ID, but without the swcurity questions I cannot make purchases :-(

iPad 2, iOS 7.0.4

Posted on Dec 29, 2013 2:00 AM

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Q: Forgot the answers to the Apple ID security questions. How do I reteive or change them?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 29, 2013 5:15 AM in response to Els-deL
    Level 10 (104,006 points)
    Apple TV
    Dec 29, 2013 5:15 AM in response to Els-deL

    Welcome to the Apple Community Els-deL

     

    1. If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    2. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.