2 Replies Latest reply: Dec 29, 2013 12:42 PM by edgargravel
edgargravel Level 1 Level 1

Has anyone been able to upgrade to Mountain Lion from Snow Leopard?  Apple has been handling my support request for sometime on this but no one is yet able to tell me where to download it, even though I already paid for it.

  • Eric Root Level 9 Level 9
    expertise.macosx
    Mac OS X

    You should get an e-mail from Apple with a download code for the App Store. Based on what I've read in the discussions, sometimes it can take several days.

     

    Contact link.

     

    http://store.apple.com/us/help/contact

  • edgargravel Level 1 Level 1

    Eric:

     

    That has been the promise since the early part of November when I first payed for it.  Support cancelled that payment during the call to them two weeks ago and then we arranged to order it again.  This time using both the work and home e-mail addresses. 

     

    If I do not get it this week, I will call again. 

     

    I do believe that Apple is working on this, but just getting the e-mail with the download instructions and code appear to be the problem.