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jdoersom
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Q: Constantly losing cellular service!

Using Iphone 5C and constantly losing cellular service.  Just had new sim card installed this morning and still having issues.  Anyone else experiencing this?  Phone is brand new.

iPhone 5c, iOS 7.0.4

Posted on Dec 29, 2013 9:40 AM

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jdoersom

Q: Constantly losing cellular service!

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  • by sheila_m.,

    sheila_m. sheila_m. Dec 31, 2013 6:27 AM in response to jdoersom
    Community Specialists
    Dec 31, 2013 6:27 AM in response to jdoersom

    Hello jdoersom,

     

    Congratulations on your new iPhone 5c, and thank you for the details of the issue you are experiencing with cellular service.  You have already taken some good troubleshooting steps to address the issue, and I recommend continuing with the following steps (you can skip any steps you have already taken):

     

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

     

    You can find the full article here:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.