HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
sockgirl

Q: I tunes won't update  on my computer

I have tried to update my itunes on my computer. It keeps telling  me  it cant' connect to the server.  My internet connection is working perfectly.  Not sure what to do next.

Posted on Dec 29, 2013 12:25 PM

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Q: I tunes won't update  on my computer

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  • by b noir,

    b noir b noir Dec 29, 2013 2:04 PM in response to sockgirl
    Level 9 (72,129 points)
    Dec 29, 2013 2:04 PM in response to sockgirl

    It keeps telling  me  it cant' connect to the server.

     

    What's the precise text of that message, please? (There's a few different ones I can think of that you might be getting.)

  • by sockgirl,

    sockgirl sockgirl Dec 30, 2013 1:25 PM in response to b noir
    Level 1 (0 points)
    Dec 30, 2013 1:25 PM in response to b noir

    The error message says the I tunes update server could not be contacted Please check your internet connection.

    I ran the diagnostic and it came up with

    this info

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-12-29 16:11:06.

  • by b noir,

    b noir b noir Dec 30, 2013 1:46 PM in response to sockgirl
    Level 9 (72,129 points)
    Dec 30, 2013 1:46 PM in response to sockgirl

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

     

    In the course of your troubleshooting to date, have you worked through the following document?

     

     

    iTunes Store: "An unknown error occured (-9808)"

  • by sockgirl,

    sockgirl sockgirl Dec 30, 2013 2:36 PM in response to b noir
    Level 1 (0 points)
    Dec 30, 2013 2:36 PM in response to b noir

    Yes I  have . I checked the date and the security  settings .  Still it does not update