4 Replies Latest reply: Dec 30, 2013 2:36 PM by sockgirl
sockgirl Level 1 Level 1 (0 points)

I have tried to update my itunes on my computer. It keeps telling  me  it cant' connect to the server.  My internet connection is working perfectly.  Not sure what to do next.

  • b noir Level 9 Level 9 (72,015 points)

    It keeps telling  me  it cant' connect to the server.

     

    What's the precise text of that message, please? (There's a few different ones I can think of that you might be getting.)

  • sockgirl Level 1 Level 1 (0 points)

    The error message says the I tunes update server could not be contacted Please check your internet connection.

    I ran the diagnostic and it came up with

    this info

     

    Windows Firewall is on.

    iTunes is enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-12-29 16:11:06.

  • b noir Level 9 Level 9 (72,015 points)

    Connection attempt to firmware update server was unsuccessful.

    An unknown error occurred (-9808).

     

    In the course of your troubleshooting to date, have you worked through the following document?

     

     

    iTunes Store: "An unknown error occured (-9808)"

  • sockgirl Level 1 Level 1 (0 points)

    Yes I  have . I checked the date and the security  settings .  Still it does not update