10 Replies Latest reply: Jan 1, 2016 7:07 AM by Bob Timmons
Paul Ecc Level 1 (0 points)

How do I update the firmware on my time capsule?


time capsule, iOS 7.0.4
  • Bob Timmons Level 10 (98,334 points)

    We need more information to be able to give an accurate answer.

     

    What version of firmware is installed now?

     

    What model number of Time Capsule?

     

    What operating system are you using on your Mac?

  • Paul Ecc Level 1 (0 points)

    Hi Bob thanks for your reply.

    I have an early version 2 years old (flat) 2TB time capsule A1355 i think.

    Ive been trying to set up a network using it and 3 Airport extremes and its driving me nuts.

    Its appeared in Airport utility and now disappeared....

    I feel like chicking this apple junk in the bin and buying something simple!!

     

    paul

  • Bob Timmons Level 10 (98,334 points)

    Thanks for the info.

     

    I understand that you cannot get to the Time Capsule to see what firmware is installed, but we still need to know what version of AirPort Utility you are using.

     

    Please open AirPort Utility

    Click on the AirPort Utility menu in the upper left corner of the screen (next to the Apple icon) and then click About AirPort Utillty and post back with the version number that you see there.

     

    Your second post indicates that you likely have far more issues than firmware.

     

    We can only tackle one issue and one product at a time. Where to begin?

  • Paul Ecc Level 1 (0 points)

    Hi Bob its 6.3.2 (632.3)

     

    I cant even see the time capsule to do anything...aagh

    thx

  • Bob Timmons Level 10 (98,334 points)

    OK thanks.

     

    Temporarily, connect a spare Ethernet cable....any length will do......from your Mac to one of the LAN <-> ports on the Time Capsule.

     

    Restart the Time Capsule and your Mac

     

    Can AirPort Utility "see" the Time Capsule now?

  • Paul Ecc Level 1 (0 points)

    No...however time machine can see it!!

    P

  • Bob Timmons Level 10 (98,334 points)

    Unfortunately, we have seen a lot more problems with "disappearing" products in Mavericks than in Lion and Mountain Lion.

     

    See if the steps in this support document will help the Time Capsule to appear again. Apply the steps for both Wi-Fi and Ethernet and then restart the Mac again after the changes.

     

    Then try AirPort Utility again.

     

    http://support.apple.com/kb/TS4597

  • Paul Ecc Level 1 (0 points)

    Hi Bob,

    It still doesnt appear in Airport utility though at the moment it is backing up to the time capsule. 

    Im gonna leave overnight and see where we are in am...

    Must say im fed up with this airport rubbish...dont know how you p[ut up with it

    thanks

    paul

  • aepdev Level 1 (0 points)

    this thread is useless and is ranked as firs in searches for "update timecapsule firmware".

     

    Is there a curator at apple that cares enough to answer this question or point this thread to the answer?

  • Bob Timmons Level 10 (98,334 points)

    The user who posted the original question over 2 years ago was having problems with the operating system on his Mac.....which prevented him from being able to access basic settings on the Time Capsule.

     

    This is a user to user support forum. We are all users here, just like you.  Apple is not here, and they will not reply or respond here.

     

    Rather than post to an inactive 2+ year old thread, I would suggest that you start a new post for your question. Much has changed over the past two years.

     

    Include information about what version of the operating system your Mac is using and what model of Time Capsule or AirPort router you might have.