HT204400: Get help with Wi-Fi networks on your Apple TV

Learn about Get help with Wi-Fi networks on your Apple TV
Josh Noob

Q: Apple TV drops strong wifi signal.

Everything up to date with reliable 50Mbps internet, Apple TV works with Cat 5 cable, but drops streams frequently and lags airplay when connected wirelessly. It is 10 feet away from the router. why? Restarted multiple times, checked software version multiple times, restarted router, restarted MBP, it just won't stay connected. Is there a fix coming for this?

Apple TV, iOS 7.0.4

Posted on Dec 29, 2013 5:22 PM

Close

Q: Apple TV drops strong wifi signal.

  • All replies
  • Helpful answers

  • by diesel vdub,

    diesel vdub diesel vdub Dec 29, 2013 6:22 PM in response to Josh Noob
    Level 7 (22,030 points)
    Dec 29, 2013 6:22 PM in response to Josh Noob

    There is nothing for Apple to fix, the issue is the network.

    The speed of the Internet connection has nothing to do with it being a "strong" Wi-Fi signal.

     

    If it works fine via a wired connection, that definitively points to a Wi-Fi issue.

  • by Josh Noob,

    Josh Noob Josh Noob Dec 29, 2013 6:46 PM in response to diesel vdub
    Level 1 (0 points)
    Dec 29, 2013 6:46 PM in response to diesel vdub

    I'm not having a problem with the speed of the internet, I'm having a problem with it staying connected... yes I know it's a wifi issue that's obvious... thanks for pointing that out.

     

    Nohting for Apple to fix? hmmmm, well Two Samsung phones never drop the signal, a Samsung TV never drops the signal, a Samsung Tab 2 never drops the signal, an iPad Mini never drops the signal, a Macbook Pro never drops the signal.... but for some reason the Apple TV drops the signal 20+ times during one movie and it won't stream airplay. 

     

    Not to mention multiple other posts complaining about it staying connected even using Apple Airport.

     

    So hopefully there are other people who will read this post that can respond with more than just pointing out the obvious. I mean seriously theres gotta be something that can be fixed or something because thus far Apple products have been impressive, this doesn't seem to fit their M.O.

  • by diesel vdub,

    diesel vdub diesel vdub Dec 29, 2013 7:08 PM in response to Josh Noob
    Level 7 (22,030 points)
    Dec 29, 2013 7:08 PM in response to Josh Noob

    Maybe the device that you have is defective.  Take it to Apple for evaluation.

  • by Kjente,

    Kjente Kjente Dec 29, 2013 7:49 PM in response to Josh Noob
    Level 1 (0 points)
    Dec 29, 2013 7:49 PM in response to Josh Noob

    Is this a constant problem of just the last 2 days? We have had a problem the last 2 days connecting to the iTunes Store via Apple TV to watch things that we've purchased. Once I got connected at one point tonight I got a message that my program would very ready to watch in 34 hours - s'cuse me?  I've never had this happen before. Our upload and download speed is just fine for everything else.

  • by Josh Noob,

    Josh Noob Josh Noob Dec 29, 2013 8:34 PM in response to diesel vdub
    Level 1 (0 points)
    Dec 29, 2013 8:34 PM in response to diesel vdub

    Oh yeah. Good idea. I seem to always forget sometime devices are just defective.

  • by Josh Noob,

    Josh Noob Josh Noob Dec 29, 2013 8:36 PM in response to Kjente
    Level 1 (0 points)
    Dec 29, 2013 8:36 PM in response to Kjente

    Yes the last couple of days. But it works with the cat 5. I'm assuming it is a software issue in the Apple TV. I'm going to try factory reset and post back.