HT204400: Get help with Wi-Fi networks on your Apple TV
Learn about Get help with Wi-Fi networks on your Apple TV
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Helpful answers
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Dec 29, 2013 6:22 PM in response to Josh Noobby diesel vdub,There is nothing for Apple to fix, the issue is the network.
The speed of the Internet connection has nothing to do with it being a "strong" Wi-Fi signal.
If it works fine via a wired connection, that definitively points to a Wi-Fi issue.
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Dec 29, 2013 6:46 PM in response to diesel vdubby Josh Noob,I'm not having a problem with the speed of the internet, I'm having a problem with it staying connected... yes I know it's a wifi issue that's obvious... thanks for pointing that out.
Nohting for Apple to fix? hmmmm, well Two Samsung phones never drop the signal, a Samsung TV never drops the signal, a Samsung Tab 2 never drops the signal, an iPad Mini never drops the signal, a Macbook Pro never drops the signal.... but for some reason the Apple TV drops the signal 20+ times during one movie and it won't stream airplay.
Not to mention multiple other posts complaining about it staying connected even using Apple Airport.
So hopefully there are other people who will read this post that can respond with more than just pointing out the obvious. I mean seriously theres gotta be something that can be fixed or something because thus far Apple products have been impressive, this doesn't seem to fit their M.O.
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Dec 29, 2013 7:08 PM in response to Josh Noobby diesel vdub,Maybe the device that you have is defective. Take it to Apple for evaluation.
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Dec 29, 2013 7:49 PM in response to Josh Noobby Kjente,Is this a constant problem of just the last 2 days? We have had a problem the last 2 days connecting to the iTunes Store via Apple TV to watch things that we've purchased. Once I got connected at one point tonight I got a message that my program would very ready to watch in 34 hours - s'cuse me? I've never had this happen before. Our upload and download speed is just fine for everything else.
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Dec 29, 2013 8:34 PM in response to diesel vdubby Josh Noob,Oh yeah. Good idea. I seem to always forget sometime devices are just defective.
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Dec 29, 2013 8:36 PM in response to Kjenteby Josh Noob,Yes the last couple of days. But it works with the cat 5. I'm assuming it is a software issue in the Apple TV. I'm going to try factory reset and post back.