3 Replies Latest reply: Dec 30, 2013 3:28 PM by Diavonex
DRWMM Level 1 (0 points)

I have a family member that just got an ipad2 and setup an iCloud account/email for it..  She is able to initiate a FaceTime call to me over her wifi but I am not able to initiate a FaceTime call to her using her iCloud email.  The FaceTime settings are a all pointed to her icloud email.

iPad 2, iOS 7, facetime
  • Diavonex Level 9 (66,545 points)

    1. Make sure software is up to date



    2. Make sure FaceTime is enabled; Settings>FaceTime



    3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On



    4. Make sure Push Notification is enabled



    5. Make sure phone number or email address is correct



    6. Hold the Sleep and Home button down (together) until you see the Apple Logo

  • DRWMM Level 1 (0 points)

    Thank you for the help.  All the settings were good, but it was the hard reset that did the trick I think.  Thanks. again.

  • Diavonex Level 9 (66,545 points)

    Thank you for your feedback