My Software Updates, my System Preference, Shut Down, and Restart no longer show up when I click on the Apple Logo. What should I do to restore these things to my toolbar? I tried using a TM backup, but that didn't work. I need help!!!

Look, I have SERIOUS problems with my MacBook Pro, a computer that was given to me by Apple to replace a MacBook Pro that was defective from day one. Now this fabulous machine from Apple is totally messed up since the upgrade to Mavericks. I've talked with "Senior Advisors" until I'm blue in the face, but NOTHING fixes this machine. So can SOMEONE out there PLEASE HELP ME?

I live in rural Ireland, I cannot drive because I was in a coma at years ago (although I could drive if I had 10+ DUIs), I'm over two hours from the closest Apple Authorized Repair, I'm physical disablled and mobility impaired, and I'm terminallly ill. So from where I stand, I really don't have time to sit around and wait. It took Apple 11 months to sort out the problem with my original MacBook Pro; I don't HAVE 11 months to wait for this problem to be fixed, but I've been waiting now for over 2 months, and my death clock is ticking.

PLEASE HELP ME!!! TIME IS OF THE ESSENCE BECAUSE I'M DYING!!! Now is that clear enough for you, Apple?

Sincerely,

Kathleen Trevena-Ruane

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