arb523

Q: "iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes"

I ran the iTunes diagnostics, as follows. Can anyone help with repair?

 

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)

TOSHIBA Satellite L305

iTunes 11.1.3.8

QuickTime 7.7.4

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

iTunes Serial Number 002CBA900A725968

 

Current user is not an administrator.

The current local date and time is 2013-12-29 23:42:44.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

 

Video Display Information

 

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

 

 

**** External Plug-ins Information ****

 

No external plug-ins installed.

 

iPodService 11.1.3.8 is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

**** CD/DVD Drive Tests ****

 

LowerFilters: PxHelp20 (2.0.0.0),

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

Windows XP

Posted on Dec 29, 2013 10:01 PM

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Q: "iTunes was not properly installed.  If you wish to import or burn CDs you need to reinstall iTunes"

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