I rented a movie and downloaded it onto my iPad, as usual. This time when I play the rental, a pop up window reads "could not load video." What should I do?

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I rented a movie and downloaded it onto my iPad, as usual. This time when I play the rental, a pop up window reads "could not load video." What should I do?

I rented a movie (The Heat) via iTunes Store and downloaded it only my IPad, as I usually do. This time when I begin the movie, I receive a pop up message reading "cannot load video." I tried rebooting my iPad, and looked into reloading the video, but because it is a rental I cannot reload without purchasing again. Any suggestions?

iPad, iOS 7.0.4

Posted on Dec 30, 2013 1:42 AM

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Answer 1

judysings

Community Specialist

Jan 1, 2014 1:03 PM in response to sararebecca

Hi sararebecca,

Welcome to the Support Communities!

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US

Happy New Year!

- Judy

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Answer 2

Lcw2610

Level 1

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Mar 1, 2014 4:11 AM in response to sararebecca

Hi there, I have the same problem! Have u figured it out yet? Tks.

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Answer 3

Eve-L

Level 1

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May 19, 2014 6:35 AM in response to sararebecca

I have the same problem and would be happy if anyone found a fix for this and would share it.

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Answer 4

Yan1977

Level 1

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May 26, 2014 3:18 PM in response to judysings

I had the same problem. Any results on how to fix it? I don't have a receipt yet to report it, but the times on my rented film is running. Please help!

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