HT203167: If you see an exclamation point next to your items in iTunes

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davebarnettuk

Q: cant get the missing purchased songs how to correct this

i purchased music last night most have been downloaded but not all i have tried all the usual things but i still cant get the missing purchased songs how to correct this

iPad 2 Wi-Fi, Windows 7

Posted on Dec 30, 2013 4:42 AM

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Q: cant get the missing purchased songs how to correct this

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 30, 2013 5:21 AM in response to davebarnettuk
    Level 10 (135,133 points)
    iTunes
    Dec 30, 2013 5:21 AM in response to davebarnettuk

    What are the things that you've tried ? Depending upon what country that you are in (music can't be re-downloaded in all countries) then do they show in the Purchased tab in the iTunes store app on your iPad, and in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes ?

     

    If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption