HT201659: Use Restrictions in iTunes on your Mac or PC

Learn about Use Restrictions in iTunes on your Mac or PC
bikini_mummyof5

Q: I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them.

I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?

iPhone 5, iOS 6.1.4

Posted on Dec 30, 2013 3:58 AM

Close

Q: I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't ... more

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Dec 30, 2013 4:13 AM in response to bikini_mummyof5
    Level 10 (134,205 points)
    iTunes
    Dec 30, 2013 4:13 AM in response to bikini_mummyof5

    You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).

     

    If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption