Mac kept crashing

Question

David Cher Author

Level 1

0 points

Mac kept crashing

any one can help ?

My MAC OS- Mavericks kept getting crash message. is it due to USB device causing the issue ?

Anonymous UUID: 597B5634-D743-A5ED-10C9-32D1331DC2F1

Mon Dec 30 20:49:47 2013

panic(cpu 7 caller 0xffffff800ec36a26): "thread_invoke: preemption_level 1, possible cause: blocking while holding a spinlock, or within interrupt context"@/SourceCache/xnu/xnu-2422.1.72/osfmk/kern/sched_prim.c:2231

Backtrace (CPU 7), Frame : Return Address

0xffffff80ffa7ba20 : 0xffffff800ec22f69

0xffffff80ffa7baa0 : 0xffffff800ec36a26

0xffffff80ffa7bb30 : 0xffffff800ec35d4c

0xffffff80ffa7bb70 : 0xffffff800ecd5a00

0xffffff80ffa7bbc0 : 0xffffff800ecd0d9d

0xffffff80ffa7bbe0 : 0xffffff7f8f63ebc2

0xffffff80ffa7bc00 : 0xffffff7f8f720d6b

0xffffff80ffa7bc40 : 0xffffff7f8f664223

0xffffff80ffa7bd40 : 0xffffff7f8fcd31f3

0xffffff80ffa7be00 : 0xffffff7f8fcd4a8a

0xffffff80ffa7bea0 : 0xffffff7f8fcd4ac8

0xffffff80ffa7bec0 : 0xffffff7f8fccea49

0xffffff80ffa7bef0 : 0xffffff800f0ada80

0xffffff80ffa7bf30 : 0xffffff800f0ac522

0xffffff80ffa7bf80 : 0xffffff800f0ac5f7

0xffffff80ffa7bfb0 : 0xffffff800ecd6aa7

Kernel Extensions in backtrace:

com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000->0xffffff7f8f6bffff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8f2ba000

com.apple.driver.AppleUSBEHCI(650.4.1)[511713BF-0105-33EB-8488-DCED82CC951B]@0x ffffff7f8fccb000->0xffffff7f8fce2fff

dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8f2ba000

com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8f62d000->0xffffff7f8f659fff

com.realtek.driver.RTL8812AU(1008.0)[EB52618A-F7F2-3C76-8ADC-DB4FC2238184]@0xff ffff7f8f6cc000->0xffffff7f8f90bfff

dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7f8f62d000

dependency: com.apple.iokit.IOUSBFamily(650.4.4)[972D3024-AF9C-3E09-A9EC-D9AB2A559B38]@0xff ffff7f8f661000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x000000000ea00000

Kernel text base: 0xffffff800ec00000

System model name: iMac11,3 (Mac-F2238BAE)

System uptime in nanoseconds: 554802078381

last loaded kext at 264129262852: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f913db000, size 65536)

last unloaded kext at 351103831481: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f913db000, size 57344)

loaded kexts:

com.eset.kext.esets_kac 500.11.50f01

com.eset.kext.esets_pfw 500.11.50f01

com.realtek.driver.RTL8812AU 1008

com.squirrels.driver.AirParrotSpeakers 1.8

com.parallels.kext.prl_usb_connect 7.0 15106.786747

com.apple.filesystems.smbfs 2.0.0

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.11

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleBacklight 170.3.5

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.kext.AMDFramebuffer 1.1.4

com.apple.AMDRadeonX3000 1.1.4

com.apple.kext.AMD5000Controller 1.1.4

com.apple.driver.AppleIRController 325.7

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.kext.triggers 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.kext.AMDSupport 1.1.4

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac11,3, BootROM IM112.0057.B01, 4 processors, Intel Core i7, 2.93 GHz, 8 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533654465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

Serial ATA Device: HL-DT-STDVDRW GA32N

USB Device: Hub

USB Device: Internal Memory Card Reader

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: 802.11n NIC

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

imac i7, Mac OS X (10.6.6)

Posted on Dec 30, 2013 5:04 AM

Reply

Answer 1

Dec 30, 2013 5:29 AM in response to David Cher

You have a few non-Apple kernel extensions:

com.eset.kext.esets_kac 500.11.50f01

com.eset.kext.esets_pfw 500.11.50f01

com.realtek.driver.RTL8812AU 1008

com.squirrels.driver.AirParrotSpeakers 1.8

com.parallels.kext.prl_usb_connect 7.0 15106.786747

...but I'm guessing that your kernel panic was caused by the very old Parallels USB driver. Find all the kext files above and put them in a folder on your Desktop and then reboot. Any more panics? If not, then the problem is with one of these kext files.

Clinton

Reply

Answer 2

David Cher Author

Level 1

0 points

Dec 30, 2013 5:32 AM in response to clintonfrombirmingham

can i check where to find those ? which folder can i find them ?

Reply

Answer 3

David Cher Author

Level 1

0 points

Dec 30, 2013 5:48 AM in response to clintonfrombirmingham

i cannot locate those files you mentioned

i have removed the ESET and also the parallels

please help

Reply

Answer 4

Barney-15E

Level 10

112,638 points

Dec 30, 2013 6:11 AM in response to David Cher

You need to use the uninstaller for the software you installed that put those things there. You can't just drag those programs to the Trash. Search their website for how to uninstall the programs that you installed. Quite often, they put the uninstaller on the dmg that you used to install.

ESET and the version of Parallels you have installed are known to cause problems.

RealTek driver was in the dependencies, so it may be that. I don't know what that is or what software you installed that put it there.

Airparrot has been problematic, also. I don't know if they have an update that fixes their problems.

Reply

Answer 5

David Cher Author

Level 1

0 points

Dec 30, 2013 1:23 PM in response to Barney-15E

i have uninstalled those programs and no longer unsing them . i do not understand why they are still there

Reply

Answer 6

David Cher Author

Level 1

0 points

Dec 30, 2013 1:39 PM in response to David Cher

i found the way to remove the parallel file

sudo kextunload -b com.parallels.kext.prl_usb_connect

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Answer 7

David Cher Author

Level 1

0 points

Dec 30, 2013 5:03 PM in response to David Cher

is this a hardware issue ?

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Answer 8

Barney-15E

Level 10

112,638 points

Dec 30, 2013 5:08 PM in response to David Cher

If you have eliminated all third-party kernel extensions, then likely it is.

All of the kernel extensions you have loaded have been problematic. I don't track the version numbers, so only you can determine if they are compatible.

You can disable unnecessary items by booting into Safe Mode. If it runs ok, albeit somewhat sluggish, then it is one of the third-party things you have installed:

http://support.apple.com/kb/HT1564

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