HT201302: Import photos and videos from your iPhone, iPad, or iPod touch

Learn about Import photos and videos from your iPhone, iPad, or iPod touch

tanyachristelle

Level 1 (0 points)

Q: I can't import my photos and videos to my PC, Windows prompt "Device is unreachable". Please help.

Pls help I cant import all my pictures and videos from my iPhone 5s to my Windows 8.1 PC. it says "The device is unreachable" I dont know what other options should I do. thank you.

iPhone 5s, iOS 7.0.4

Posted on Dec 30, 2013 9:27 AM

I have this question too

Q: I can't import my photos and videos to my PC, Windows prompt "Device is unreachable". Please help.

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by griff w,

griff w Jan 1, 2014 10:32 AM in response to tanyachristelle
Level 4 (3,496 points)

Jan 1, 2014 10:32 AM in response to tanyachristelle

Hi there tanyachristelle,

I would recommend taking a look at the troubleshooting steps found in the article below.

iOS: Unable to import photos to computer
http://support.apple.com/kb/ts3195

-Griff W.
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by tanyachristelle,

tanyachristelle Jan 1, 2014 11:46 PM in response to griff w
Level 1 (0 points)

Jan 1, 2014 11:46 PM in response to griff w

Thank you I will try it
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by clarkkent00213246,

clarkkent00213246 Dec 23, 2014 3:15 AM in response to tanyachristelle
Level 1 (14 points)

Dec 23, 2014 3:15 AM in response to tanyachristelle

Did it work ? I'm having a similar issue of which I cannot resolve..

Thanks
Alex
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HT201302: Import photos and videos from your iPhone, iPad, or iPod touch

Q: I can't import my photos and videos to my PC, Windows prompt "Device is unreachable". Please help.

All replies Helpful answers

by griff w,

by tanyachristelle,

by clarkkent00213246,

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