HT3669: OS X: Printer and scanner software available for download

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musiu1
Level 1 (0 points)

Q: HP photosmart c4680 will not scan with Mac OS 10.9.1

My HP Photosmart C4680 all in one printer will not scan with OS 10.9.1. Tried a variety of procedures such as unistalling HP printer application & then reinstalling. Scan to different formats, etc. All failed. Need help as now cannot user scanner.

 

Thanks  John Margp

Mac Pro, Mac OS X (10.6.2)

Posted on Dec 30, 2013 1:21 PM

by den.thed,Solvedanswer
den.thed den.thed
Level 7 (27,560 points)
A:

Go to Applications > open Image Capture and give it a try.

 

For more info, see > Mac Basics: Using a scanner

Posted on Dec 30, 2013 1:28 PM

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musiu1

Q: HP photosmart c4680 will not scan with Mac OS 10.9.1

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  • Helpful answers

  • by den.thed,Solvedanswer

    den.thed den.thed Dec 30, 2013 1:28 PM in response to musiu1
    Level 7 (27,560 points)
    Dec 30, 2013 1:28 PM in response to musiu1

    Go to Applications > open Image Capture and give it a try.

     

    For more info, see > Mac Basics: Using a scanner

  • by musiu1,

    musiu1 musiu1 Dec 30, 2013 1:54 PM in response to den.thed
    Level 1 (0 points)
    Dec 30, 2013 1:54 PM in response to den.thed

    Many thanks. Yes, that worked immediately. I find it a little inconvenient than scanning directly from printer. Just an observation a scanner worked prior too Maverick up date on laptop. I wonder if HP will correct this. By the way no solution given on HP support.

     

    Thanks again.

  • by den.thed,

    den.thed den.thed Dec 30, 2013 2:01 PM in response to musiu1
    Level 7 (27,560 points)
    Dec 30, 2013 2:01 PM in response to musiu1

    You are welcome.

     

    I've used Image Capture for years. If you put an Image Capture icon (shortcut) on your Dock, I think that eventually you will find it to be faster and better than your original scanning software.

  • by apple for teacher,

    apple for teacher apple for teacher Feb 2, 2014 6:37 AM in response to musiu1
    Level 1 (0 points)
    Feb 2, 2014 6:37 AM in response to musiu1

    I have HP Photosmart C4780 which I purchased w/my IMAC desktop. I also cannot scan since install of Meverick, but when I went to Image Capture, the HP even though connected and on, was not listed in devices. I noticed during the process of unplugging, replugging, connecting, disconnecting, shutdown etc, to see if that would work, that the menu that comes up when printer comes up is different than the usual, "Print, Scan etc."  HELP!

  • by musiu1,

    musiu1 musiu1 Feb 2, 2014 9:34 AM in response to apple for teacher
    Level 1 (0 points)
    Feb 2, 2014 9:34 AM in response to apple for teacher

    I not very brainy but as you noted did solve problem with help from this community. When you open image capture it should recognize your printer & immediately start the scan proces. My only suggestion is to check the status of your printer & be sure it is selected as active.

     

    That is my anemic suggestion. Good Luck

     

    Musiu1