HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Q: my iphone 4 apparently has an iphone 3 software in it so i cant restore it any help???
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Dec 30, 2013 2:23 PMby mingo44,That was my son. He tried last night to update his iphone4 to ios7 and when he pluged it in it said there was iphone 3 software and after it finished loading it saiod he had to connect to itunes. when he connected it said the phone was in recovery mode and now it is stuck on a screen showing the usb plug and an arrow pointing towards an itunes icon
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Dec 30, 2013 2:35 PMby KiltedTim,http://support.apple.com/kb/ts3694
If I had to guess, I'd say your son jailbroke, or attempted to jailbreak the phone, or the computer has been used to jailbreak other iOS devices.
Resolve communication issues
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".
