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Quicktime player just won't play .mov files after Mavericks update....WHY?????

Quicktime player just won't play .mov files after Mavericks update....WHY??????😠

So disappointed with Apple....

Posted on Dec 30, 2013 2:29 PM

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97 replies

Sep 12, 2015 8:53 AM in response to Jon Walker

If I take video from an iPhone, for instance, what possible issue could there be with a codec if I'm going to a Mac? Because I'm pretty sure sure I've seen this with iPhone video as well. Granted, I could see that if going from the Sony but I get varied results from the Sony clips. Sometimes they're fine other times not. That said, both versions of QT will play the Sony files fine. All I'm doing is clipping the file with QT-Pro. Nothing more. So it's the save out from QT-Pro that seems to jack it up. If it were a codec issue or format issue it would be consistent. Codec A is not compatible with version B so it won't play it. That's not what is happening. I'm seeing different results at times. Sometime it saves out and can be played back in QT-X and other times not. I'm not using any different hardware than other times. No different camera settings. Not changing anything from the defaults. What I think the issue is that when you edit clips in Pro it somehow either distorts the file or perhaps it doesn't really clip them so much as marks them? I don't know. I readily admit my lack of knowledge of codecs and the underpinnings. But basic troubleshooting would seem to pan out that using the exact same cameras and formats should beget the same results.


An obvious work around is to pull the original videos into iMovie (shudder). But QTPro is so much simpler to use. I'd rather get the basic stuff done there before pulling them into iMovie to titling.

Sep 12, 2015 1:40 PM in response to Joseph Polk1

Once again, you are providing little or no real information regarding what you are doing and how you are doing it.


If I take video from an iPhone, for instance, what possible issue could there be with a codec if I'm going to a Mac? Because I'm pretty sure sure I've seen this with iPhone video as well.

What model iPhone? DO you pre-process your iPhone clips in any apps before transferring to a computer. How are you transferring the content to your Mac? Does the same problem exist on all computers or devices—i.e., have you uploaded any of your files for issue comparison and/or analysis?


Some users have complained that files transferred from older iPhones stopped playing when Apple issued certain software security updates. In most of these cases, there was nothing really wrong with either data in the file or the file container but the security update did trigger trapping of the file during opening and a modal message indicating something was wrong with file even though it will still play normally on systems without the software security update. In many of these cases, a user could simply re-save the H.264/AAC data to a new MOV file container.


Another problem reported by some users is the failure of some files to open on a computer after they have been modified by certain third-party apps on the iPhone. So this brings up the question of any pre-processing of clips before transfer from the iPhone.


Some people use iCloud to transfer content or email videos to transfer them. Others use a digital camera app like iPhotos, Photos, Aperture, etc. or a video editing app like iMovie or FCP to import iPhone video content. Still others "Drop Box" their content as a form of shared-transfers. I sometimes use Image Capture or PhoneView to copy iPhone content to a dedicated target folder. Each method may have a potential for problems.


It is often a good idea to check your content on a different system and/or device to see if the issue is with the content or your system.


Granted, I could see that if going from the Sony but I get varied results from the Sony clips. Sometimes they're fine other times not. That said, both versions of QT will play the Sony files fine.

Your statement is somewhat confusing. What does "I get varied results from the Sony clips. Sometimes they're fine other times not. That said, both versions of QT will play the Sony files fine." mean? (I.e., how do varied results differ from playing fine?) Again, it would be nice to know encoded formats and file types we are talking about here—MPEG-1, MPEG-2, DV, HDV, H.264, AVCHD, etc? Are they anamorphic or not? (I.e., display aspects handled differently by QT X and 7.)


All I'm doing is clipping the file with QT-Pro. Nothing more. So it's the save out from QT-Pro that seems to jack it up. If it were a codec issue or format issue it would be consistent. Codec A is not compatible with version B so it won't play it. That's not what is happening. I'm seeing different results at times. Sometime it saves out and can be played back in QT-X and other times not. I'm not using any different hardware than other times. No different camera settings. Not changing anything from the defaults.

Again, not much information here. What is "jack it up" supposed to mean here? What do you mean by "Codec A is not compatible with version B?" You say you are seeing different results but not telling us what results you are seeing. Based on "hints" previously provided, I assumed you were using QT 7 Pro to trim content and then save the edited version to a new file container using the "Save As..." option. This workflow should save the edited content in its original compression format in a new MOV file container. However, since you do not indicate the source or output compression format, I cannot confirm this. In addition, since you do not describe your specific workflow, it is impossible to determine if you are saving all of the original data with editing pointers applied or saving just the trimmed portion of your original data. It is also unknown if there if there is an aspect ratio playback issue, a non-playback issue, or a non-playback issue in just one of the QT players. In short, you keep saying there is a problem but have not described what that problem is or how it affects players—i.e., new file won't load, plays with black screen, plays without audio, plays with incorrect aspect ration in one or both QT players. If cannot provide such information, then I would normally recommend you upload a copy of the problem file for analysis by others who frequent this forum—especially since you indicate file will sometimes "not save out" using your workflow.


What I think the issue is that when you edit clips in Pro it somehow either distorts the file or perhaps it doesn't really clip them so much as marks them? I don't know. I readily admit my lack of knowledge of codecs and the underpinnings. But basic troubleshooting would seem to pan out that using the exact same cameras and formats should beget the same results.

Again, what does "distorts the file or perhaps it doesn't really clip them so much as marks them" mean to you? Are we talking about an anamorphic file losing a PAR setting or an trimmed file displaying with its original, unedited duration? What "troubleshooting" have you done and what were its results?


I don't know. I readily admit my lack of knowledge of codecs and the underpinnings. But basic troubleshooting would seem to pan out that using the exact same cameras and formats should beget the same results... An obvious work around is to pull the original videos into iMovie (shudder). But QTPro is so much simpler to use. I'd rather get the basic stuff done there before pulling them into iMovie to titling.

Codec configurations basically determine an application's ability to read and write data. However, the workflow used when employing the software package can be equally important to achieving the result you seek. For instance, if you are using a Sony DV camcorder to record anamorphic widescreen recordings but then use QT 7 Pro to "trim" content before editing in iMovie, the workflow normally drops the "widescreen" setting and reverts to a distorted "full screen" display. E.g., Sony SD DV is encoded to a 720x480 storage matrix whether it is to be displayed as an 853x480 widescreen or 640x480 full screen clip. In a similar manner, file trimming results differ depending on the specific workflow used. For instance, 1) If you set in an out points, fail to use the "Trim to Selection" option and then "Save" the result, then the markers are saved to the original file which continues to display in it entirety. 2) If you set in and out points, use the "Trim to Selection" option and "save" the results, then the markers are saved along with all of the original data but the file only displays the "trimmed" portion of the file in players that recognize the edit markers while other players display the entire file. 3) If you use the "Trim to Selection" option and the use the "Save As..." option to write a new MOV file, then only the "trimmed" data is copied to the new file container as can be verified by checking the size of the new file.


With regard to your iMovie workaround, iMovie (like the QT X Player) now uses the PAR setting to display a scaled video width based on its current height—unlike QT 7 which uses the "Current" height and width display settings at virtually any user specified aspect ratio. In addition, iMovie edits video content using fixed project aspect ratios and is an NLE by reference editing app unlike QT 7 Pro "physical" edits.

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Sep 12, 2015 3:28 PM in response to Jon Walker

I'll try to simplify this then. I own a Sony Action Cam HDR-AS200V. I don't use any third party apps. None. I attach the camera via USB and copy the files as is. These files can be played in QT Pro or QT-X. Both play the files fine. I have an iPhone 6 as well. Typically I send iPhone files to my Mac via Airplay. I just move the files as is. I don't want to misspeak but I'm pretty sure I have the same results using both sets of files but this only be happening with the Sony files.


Let's say I have 5 clips copied from my Sony cam that I want to put together in a movie. I open each clip in QT-Pro and use it to delete out sections I don't want. That clip is my "master," for lack of a better term. Then I open the second clip, do the same, but then select the entire clip and copy and paste it to the end of the first (master) clip. I do this until I have a continuous movie that I want. Then I save-as the file, give it a name, and I'm done. No other app is involved. When I'm done I test the file by opening it with QT-X. Sometimes it plays, sometimes it just has segments of video that are just black screens with audio. I try to copy it into iMovie. Sometimes it will and sometimes it copies but has segments of video that are just black screens with audio. This might happen on this movie but I might also go through the same steps tomorrow and the movie play fine in all three of the apps. Same type of files, same resolution, some source. It will always play fine, however, in QT-Pro. No changes are involved, no third-party app, no changing of formats, no different codec. Just into one Apple app and out to another.


I fully understand there could be an encoding issue or some format issue. The problem is that when you're going from one Apple app to another this shouldn't happen. This should be fairly straight-forward. All technical reasons aside, these are two Apple apps that should be able to share information. I am pretty sure, as I said, that I've seen this with iPhone clips as well but I don't want to misspeak and say for sure. It's something I will have to test and re-verify. Regardless, QT-Pro and QT-X both are able to play the same clips. It's only when I save the joined clips from QT-Pro that I have an issue.

Sep 13, 2015 9:24 AM in response to Joseph Polk1

I fully understand there could be an encoding issue or some format issue. The problem is that when you're going from one Apple app to another this shouldn't happen. This should be fairly straight-forward. All technical reasons aside, these are two Apple apps that should be able to share information. I am pretty sure, as I said, that I've seen this with iPhone clips as well but I don't want to misspeak and say for sure. It's something I will have to test and re-verify. Regardless, QT-Pro and QT-X both are able to play the same clips. It's only when I save the joined clips from QT-Pro that I have an issue.

Unfortunately, this is not true. You are still operating under the misconception that the various QT apps in use are supported by the same embedded support structures and as I have repeatedly stated previously—THEY ARE DIFFERENT. One targets the support of "modern" compression formats while the other targets "legacy" content. One has an "open" architecture while the other is virtually "closed" to the user as far as playback is concerned. One supports the compositing or simultaneous playback of up to 99 separate tracks of data while the other doesn't. One supports the playback of referenced elementary stream files while the other doesn't One flattens the output audio and video content in merged files by forcing an export operation while the other may or may not flatten audio and/or video data depending on the nature of the content when using the "Save As..." option. And etc., etc., etc...


Based on your latest information update, I suspect your "random results" problem is due to the manner in which your content is being merged together at the track level. You may be able to confirm this by simply opening the files in QT 7 Pro and checking the "Properties" window to see how the merged audio and video data is spread across independent tracks within the file container. You can then group your merged files according to their "flattened" status or their playability in the QT X player. You will likely find that files with content merged to single A/V tracks play in the QT X player while those merged to multiple audio and/or video tracks won't open/play properly in the QT X player. For example:


User uploaded file

This is the "Properties" window for a file containing 5 merged Apple trailers. Since the target settings for each
the individual trailers are similar, they all merged to a single audio and single video track. This file plays in both
the QT 7 and QT X players.


User uploaded file

On the other hand, this is the "Properties" window for a file containing 3 merged GoPro clips. A/V tracks 1 & 2
contain merged 720p120 30Mbps clips while tracks 3 & 4 contain a 720p24 3Mbps clip. This file plays fine in
QT 7 Pro player but won't even open in the QT X player.


This multitrack merge problem is know to cause problems during playback in some media player, playback on certain mobile devices, TV playback under certain IOS versions, and/or when sharing files to YouTube or other on-line media sharing services. Basically, QT 7 baed players can simultaneously play multiple "active" audio and video tracks whether in composited layers or in time sequence. On the other hand, apps like the QT X player only play one audio and/or video track at a time but can "switch" between multiple audio tracks (used to be able to switch "inactive" video track paired with a designated audio language track but apparently no longer).


I'll try to simplify this then. I own a Sony Action Cam HDR-AS200V. I don't use any third party apps. None. I attach the camera via USB and copy the files as is. These files can be played in QT Pro or QT-X. Both play the files fine. I have an iPhone 6 as well. Typically I send iPhone files to my Mac via Airplay. I just move the files as is. I don't want to misspeak but I'm pretty sure I have the same results using both sets of files but this only be happening with the Sony files.

For future reference, saying that you are using the same or "default" encoding settings does not help when attempting to analyze potential issues. This camcorder appears to have multiple recording capabilities ranging from 480p240 MPEG-4 AVC to 1080p60 XAVC which may include chroma sampling settings that may or may not be compatible with the native QT 7/X H.264 codec. If you don't know what settings were used to encode files, please post a sample file in the "default" format for analysis. The same is true for "problem" files which can then be compared to the sample "source" file used to create the "problem" file.


Let's say I have 5 clips copied from my Sony cam that I want to put together in a movie. I open each clip in QT-Pro and use it to delete out sections I don't want. That clip is my "master," for lack of a better term. Then I open the second clip, do the same, but then select the entire clip and copy and paste it to the end of the first (master) clip. I do this until I have a continuous movie that I want. Then I save-as the file, give it a name, and I'm done. No other app is involved. When I'm done I test the file by opening it with QT-X. Sometimes it plays, sometimes it just has segments of video that are just black screens with audio. I try to copy it into iMovie. Sometimes it will and sometimes it copies but has segments of video that are just black screens with audio. This might happen on this movie but I might also go through the same steps tomorrow and the movie play fine in all three of the apps. Same type of files, same resolution, some source. It will always play fine, however, in QT-Pro. No changes are involved, no third-party app, no changing of formats, no different codec. Just into one Apple app and out to another.

This was the first time you mentioned file merging as part of your workflow. Previous posts indicated you were simply trimming the content during the editing process. As indicated above, there is a difference in the way QT 7 and QT X players open/play multitrack video content and is why I kept asking about the specifics of your QT 7 Pro editing workflow. In most cases, the preferred manner for merging such content for compatibility with all software/hardware players, as well as, online sharing services to avoid such issues is to export the data to the final file. I personally would use HandBrake to custom turn your QT 7 Pro merged "master" files into final piles targeted for specific uses such as email sharing, fast start postings to a web page, iTunes/TV/mobile device management, shared reference files linked to a server, etc. The iMovie workflow you mentioned essentially provides the same "fix" but HandBrake provides a quicker workflow with more options to manually customize your final targeted file settings. Good luck.

User uploaded file

Sep 13, 2015 9:31 AM in response to Jon Walker

I really do appreciate your explanations.


Unfortunately, this is not true. You are still operating under the misconception that the various QT apps in use are supported by the same embedded support structures and as I have repeatedly stated previously—THEY ARE DIFFERENT.

I understand they are different. I was speaking more of how it "should" be and not necessarily as it is. I'm not a video professional. The expectation for the average user, especially Apple user, is that these applications should be able to share information. The fact that they can't is a bit of a failure on Apple's part, with all do respect. I understand that they often move forward and leave things behind as well, so perhaps that's what this is.

Based on your latest information update, I suspect your "random results" problem is due to the manner in which your content is being merged together at the track level.



I think you're right. It's the way in which the clips are being copied and where. In the file I'm having an issue with now I actually pasted a clip into the middle and I think that has done something to it.


This camcorder appears to have multiple recording capabilities ranging from 480p240 MPEG-4 AVC to 1080p60 XAVC which may include chroma sampling settings that may or may not be compatible with the native QT 7/X H.264 codec. If you don't know what settings were used to encode files, please post a sample file in the "default" format for analysis.


There are a number of different settings for the camera. I only use the same settings every time. As I said, I'm not a video expert so I try to keep things simple. Since the vast majority of my filming is outside I set the camera for what I think are optimal settings and let it go. Here is some information from one of the clips straight from the camera.


User uploaded file


Getting back to your point about the clips in the master file, I think that's where the issue is. I did another video last night and pasted everything linearly, not going back and filling anything, and the file is fine. I just need to go back to the previous video and just redo it. Which *****. It'd be nice to take the one that is finished and convert it somehow. I could stream it and record the stream but then audio suffers. FWIW, I've tried Handbreak but find that it gets out of sync. Not being a pro at this, I just want to run my file through a product and have it convert. In the mean time I can just redo it and see if I get better results. I appreciate your help, though!

Sep 14, 2015 9:21 AM in response to Joseph Polk1

I understand they are different. I was speaking more of how it "should" be and not necessarily as it is. I'm not a video professional. The expectation for the average user, especially Apple user, is that these applications should be able to share information. The fact that they can't is a bit of a failure on Apple's part, with all do respect. I understand that they often move forward and leave things behind as well, so perhaps that's what this is.

Obviously Apple seems to disagree with regard to what you or the average user should expect just as it disagrees with users who expect that QT X development should retain legacy playback compatibility with 20-year old technologies or should support proprietary media formats for which others hold copyrights. This all seems a bit non-sequitur to me because I believe one should always use the "right" tool or workflow for each given job. In this case, your workflow is the "right" one if you wish to quickly create QT 7 playback compatible files but is the wrong one if you wish to make QT X, web site, TV, or mobile device compatible files. I am more goal oriented and less means oriented than you—i.e., interested in what actually works than interested in what doesn't work the way I think it should. But then, this is also just one person's opinion and has no more weight in the scheme of things than does your opinion.


There are a number of different settings for the camera. I only use the same settings every time. As I said, I'm not a video expert so I try to keep things simple.

At some point you may wish to make some non-critical tests in the XAVC mode. I am not familiar with such recordings but preliminary research indicates it can include chroma sampling capabilities that may not be compatible with the native QT H.264 codec. (Just an FYI for whatever it may be worth to you.)


Since the vast majority of my filming is outside I set the camera for what I think are optimal settings and let it go. Here is some information from one of the clips straight from the camera.

The QT X Inspector info indicates your are recording in the 1080p60 MPEG-4 AVC 28 Mbps mode. This should provide potential BD quality in an SD DV-25 "size" file. I would normally use an NLE video editing workflow to trim, merge, and recompress the master recordings while avoiding your current problems. Depending on the specific project requirements, I would normally use FCP, iMovie, or the free GoPro Studio app here to do what you want to do.


It'd be nice to take the one that is finished and convert it somehow.

You can do this with QT 7 Pro but would likely want to use manual settings customized for the specific project content and target use.


I could stream it and record the stream but then audio suffers.

Not if you use a system audio recording workflow.


FWIW, I've tried Handbreak but find that it gets out of sync. Not being a pro at this, I just want to run my file through a product and have it convert. In the mean time I can just redo it and see if I get better results.

This may actually be caused by the same issues that affect the results of your QT 7 "Save As..." clip merges. In my case, these file differences are much more pronounced since I may want to merge source content having different dimensions, data rates, sampling rates, frame rates, motion speeds, and/or different encoding formats. While this is a much more exaggerated version of your problem, the solution is essentially the same—to pre-process the content if needed to ensure playback settings are essentially the same before merging and exporting the final merged content to ensure compatibility with all potential players and devices on which it might be used.


In my case, to do what you want I would probably use the Free GoPro Studio app to pre-process clips to a single target dimension and frame rate in normal, slow and/or fast motion. Content can also be trimmed during this processing or not as desired. Once pre-processed, the clips are then available for previewing, NLE trimming, and merging to a targeted video timeline. When satisfied with your project's timeline, it is then exported for final use. Many users consider GoPro Studio much simpler to use than iMovie and more visually oriented than QT 7 Pro. So, if you don't wish to export directly from QT 7 Pro and don't want to use iMovie, then this "storyboard" workflow may appeal to you.

User uploaded file

Oct 10, 2015 4:21 PM in response to Jon Walker

Hi there! I have the same prob with .mov file that will NOT play on either my iPads or my Macbook running El Capitan.

This iMovie was created in 2012 on a large retina display iPad. I downloaded the .mov file to dropbox because I had to wipe my iPad. I also backed-up and likely have more copies, however I've found my dropbox to be a safe way to keep files usable across my devices. Here is the info re the .mov file:

User uploaded file

Please, let me know if you have any answers OR dependable conversion programs that may resolve this issue so that I can play this file on my Macbook AND any iPad 🙂


Thank you! -JoAnn

Oct 26, 2015 4:25 AM in response to Vertadi

I work 2 jobs and run a business. This whole conversation is ridiculous. If Apple rolls out a new IOS version that makes playing my movies incompatible and asks me to be a computer science major to solve the problem THEY invented for me, then DELL, SAMSUNG or anywhere else looks good..

And if your idea of helping your customers is having them be insulted by a fellow customer in a "conversation" instead of just providing a fix that requires me to download it and then PRESS A BUTTON, it is time for me to end my 22 year journey with Apple.



Truly Steve Jobs is dead.

Nov 22, 2015 10:32 AM in response to ScottfromHighlands

Can't get this to play in QT Version 10.4 (854).

Not sure what you mean here. Are you saying the file will not open? If so, then there could be a security or file container issue. If you are saying the file opens but constantly stutters or freezes during playback, then there could be a data rate throughput problem for your particular playback workflow—e.g., hardware, network, or ISP inability to keep up with a near-BD video data rate requirement of the file. Basically, the limited specs provided look compatible with QT but don't guarantee that the file was encoded using High Profile standards. For instance, if the file were encoded with a 4:2:2 chroma format, FMO, ASO, RS, Data Partitioning, SI and SP slices, Separate Color Plane, or Predictive Lossless encoding (features/options not included in the High Profile standard), then QT would likely have a problem.


Providing a sample file along with some indication of how you plan to use the file might allow someone here to come up with a viable workaround. For instance, I would normally keep your file as the "raw" archival source for making conversions and/or editing the content for various target uses from TV, mobile device, or computer playback to web site postings to email attachments. For instance, do the files play properly in an non-QT media player like VLC? If they do, then finding a solution should be simple. If they won't open in VLC, then the problem is more serious and could anything from a bad file container or corrupted data to some sort of conflict with your is system and/or its current hardware/software configuration.

User uploaded file

Nov 22, 2015 11:02 AM in response to joannzk



Please, let me know if you have any answers OR dependable conversion programs that may resolve this issue so that I can play this file on my Macbook AND any iPad

Sorry, I failed to note your post was directed at something I had previously said. Basically, your problem could be the same as ScottfromHighlands'—or something entirely different since the Baseline Profile has a somewhat different features/options compliance list. Basically I would try playing such files in the VLC media player. If the files play normally, then I would use the free Handbrake conversion utility (both apps use the same codec framework) to create "standard" MPEG-4 AVC MacBook/iPad compatible files at 1080p resolutions at 1/2 to 1/4 the video data rate of your source file or 720p resolution files at about 1/6 to 1/8 your current video data rate using either anamorphic/non-anamorphic and/or 24 fps VFR strategies depending on how much storage space you want to save and how you prefer to spread your data across individual video frames per unit of time. (I.e., your transcoding options are a matter of personal taste in view of the nature/complexity of your source video files and this workflow optimizes your available options.)

User uploaded file

Nov 27, 2015 1:02 AM in response to Vertadi

Obviously Apple got it all wrong here and I bet reducing functionality as they upgrade their software has a commercial interest behind it, i.e. forcing consumers to buy other apps including those that have been listed in previous "replies" (not solutions).


Here's how I solved the same problem I had with .mov files. Download the free VLC player from http://download.cnet.com/VLC-Media-Player/3000-13632_4-10210434.html and it might be able to play your .mov files again. I hope Apple will not block these free software from working on their OSs, which would be sabotaging their business without a doubt.

Dec 21, 2015 3:28 AM in response to macminiTJ

TJ, I completely agree with you. I can't understand most of the answers to the original question, and nor should I need to. It should be a simple case of opening .mov file with QT and it plays. What goes on under the hood is Apple's business, literally.


I bought a new iMac in November 2015 with El Capitan loaded and now can't play many of my .mov files. QuickTime is promoted and sold as the tool needed to play .mov files. Both are Apple products. Apple has the responsibility to deliver something that works. End of story.


Today I was told by a helpful call centre "senior technician" who I called about the problem, that I should look "on the Internet" to find a solution to the problem. He suggested buying a third-party app that would play any .mov file. Are these guys kidding? Apple is seriously recommending buying a non-Apple product to play the file format invented by Apple, because their own player won't work??!!

Quicktime player just won't play .mov files after Mavericks update....WHY?????

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