4 Replies Latest reply: Jan 2, 2014 4:47 PM by windy119
windy119 Level 1 Level 1 (0 points)

My iPhone 5 is approx 15 months old. Tonight whilst it was on charge I had my ear phones in listening to music and then it just died. No music, no screen, no sign of life at all! Has anyone got any thoughts on the reason and is this fixable!

  • Community Specialists Community Specialists (4,010 points)

    Hey windy119,

     

     

    Thanks for the question. To completely isolate the issue, you may want to follow these steps:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    - Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

     

    - Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.

    Learn about LCIs and corrosion.

     

    - Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

     

    - After at least 15 minutes, if:

                   - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

                   - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

                   - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

     

    - If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

                   - If the display turns on, go to step 4.

                   - If the display remains black, go to next step.

     

    - Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to

    restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

     

    - If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    For additional information, see this article:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

    Thanks,

     

    Matt M.

  • windy119 Level 1 Level 1 (0 points)

    Thanks but no good. Phone still dead, no change from any of the above actions.

  • Community Specialists Community Specialists (4,010 points)

    Hey windy119,

     

     

    Thanks for the follow up and additional information. Based on the information you have provided, your iPhone may need to be serviced. The following link should help you get started with the process. Included, you will find information on topics such as warranty, service pricing, and express replacement service.

     

    Apple - Support - Service Answer Center

    http://www.apple.com/support/iphone/service/faq/

     

     

    Thanks,

     

    Matt M.

  • windy119 Level 1 Level 1 (0 points)

    Thanks, went to store today. Phone officially dead, service in store was great though, as out of warranty had to replace with a new iPhone 5 for £209. Which whilst I would have preferred to keep the £200 I actually thought was okay.

     

    Thanks for trying to help though.