can anyone tell me why my Macbook pro keeps crashing

Question

JohnnyTea Author

Level 1

5 points

can anyone tell me why my Macbook pro keeps crashing

This is the first report I've had.

I was thinking it was due to me putting my iPhoto on an external drive but it still crashes when this is unplugged.

I also have trouble getting back in - booted up - often taking 3 or 4 goes!!

Its been doing it for two weeks now and I've only managed to run the Disk Utility check and repair but to no avail.

I have only had a mac for a short time so don't understand how I can fix things - please, someone, help!!!

Thank you

J

Anonymous UUID: 764EFA51-0C45-707B-3F78-3B2150CD0D7E

Mon Dec 30 23:04:42 2013

panic(cpu 2 caller 0xffffff8021233bc4): "Spinlock acquisition timed out: lock=0xffffff80218ca528, lock owner thread=0xffffff802d11f450, current_thread: 0xffffff802d318140, lock owner active on CPU 0x7, current owner: 0xffffff802d11f450"@/SourceCache/xnu/xnu-2422.1.72/osfmk/i386/locks_i386.c:365

Backtrace (CPU 2), Frame : Return Address

0xffffff80a1753c80 : 0xffffff8021222f69

0xffffff80a1753d00 : 0xffffff8021233bc4

0xffffff80a1753d40 : 0xffffff8021233ad7

0xffffff80a1753d60 : 0xffffff802124f09d

0xffffff80a1753d90 : 0xffffff802121659a

0xffffff80a1753dd0 : 0xffffff80212163b4

0xffffff80a1753e30 : 0xffffff8021213bdd

0xffffff80a1753ea0 : 0xffffff8021226ed2

0xffffff80a1753ed0 : 0xffffff7fa1dc4b68

0xffffff80a1753ef0 : 0xffffff80216ada80

0xffffff80a1753f30 : 0xffffff80216ac522

0xffffff80a1753f80 : 0xffffff80216ac5f7

0xffffff80a1753fb0 : 0xffffff80212d6aa7

Kernel Extensions in backtrace:

com.apple.iokit.IOHIDFamily(2.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffffff 7fa1da6000->0xffffff7fa1e17fff

dependency: com.apple.driver.AppleFDEKeyStore(28.30)[558B2575-5197-3C4C-BAD2-8CB465638FA8]@ 0xffffff7fa1d9b000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

13B42

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000021000000

Kernel text base: 0xffffff8021200000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 648897422500

last loaded kext at 270616763113: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fa1b74000, size 65536)

last unloaded kext at 345860447038: com.apple.driver.AppleUSBUHCI 650.4.0 (addr 0xffffff7fa1e68000, size 65536)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.14.11

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.kext.AMDFramebuffer 1.1.4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleHDA 2.5.3fc1

com.apple.driver.AppleMikeyDriver 2.5.3fc1

com.apple.driver.AppleIntelHD3000Graphics 8.1.8

com.apple.AMDRadeonX3000 1.1.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleIntelSNBGraphicsFB 8.1.8

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.kext.AMD6000Controller 1.1.4

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleThunderboltIP 1.0.10

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.driver.AppleUSBHub 650.4.4

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AppleSDXC 1.4.0

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.nke.applicationfirewall 153

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.kext.triggers 1.0

com.apple.iokit.IOSurface 91

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.driver.DspFuncLib 2.5.3fc1

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOAcceleratorFamily 98.7.1

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.kext.AMDSupport 1.1.4

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.driver.AppleSMC 3.1.6d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleHDAController 2.5.3fc1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.iokit.IOHDAFamily 2.5.3fc1

com.apple.driver.AppleThunderboltDPInAdapter 2.5.0

com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0

com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.driver.AppleThunderboltNHI 1.9.2

com.apple.iokit.IOThunderboltFamily 2.8.5

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.AppleKeyStore 2

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.iokit.IOReportFamily 21

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.pthread 1

Unable to gather system configuration information.Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f4

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Dec 30, 2013 3:40 PM

Reply

Answer 1

Melophage

Level 5

7,213 points

Dec 30, 2013 8:26 PM in response to JohnnyTea

JohnnyTea,

your report above shows that you have a 15-inch Early 2011 MacBook Pro running OS X 10.9.1. When you say that you’d put your iPhoto on an external drive, does that mean that you’d moved the iPhoto application to an external drive, or that you’d moved the photos that iPhoto uses onto an external drive?

Do you have a backup of the valuable data on your MacBook Pro? If not, your first step should be to make such a backup.

Reply

Answer 2

JohnnyTea Author

Level 1

5 points

Dec 31, 2013 1:07 AM in response to Melophage

Thanks Melophage - I woke up to your reply which has filled me with some confidence.

I had moved all the pictures to the hard drive - the iPhoto application still runs off the mac. To use the application each time I plug in the hard drive and then open iPhoto - I have pointed the app to the external hard drive - I hope that makes sense?

In terms of back up - I have Time Machine and always plug this in each week when reminded. I presume this backs everything I need up and it is on a separate hard drive to the photos.

Are you going to give me further advice? Is there anything obvious you can see from the report.

Thank you once again

J

Reply

Answer 3

Melophage

Level 5

7,213 points

Dec 31, 2013 10:17 PM in response to JohnnyTea

JohnnyTea,

yes, that makes sense — thanks for clarifying that. Your regular habit of making Time Machine backups is ideal — keep it up!

What I would suggest next is to boot into your Recovery partition by holding down a Command key and the R key when starting up your MacBook Pro. From its “Mac OS X Utilities” menu, select Disk Utility. Within Disk Utility, select your normal boot volume on your 500 GB internal drive (typically it’s called “Macintosh HD”), and press the Repair Disk button if it’s not greyed out. If it is greyed out, then press the Verify Disk button instead. When either Repair Disk or Verify Disk has finished, do a normal reboot, and see if that resolves the problem demonstrated by the crash report. If it doesn’t, then make sure that your external drive is attached and repeat the same Repair Disk/Verify Disk procedure above, but do so for your external drive’s volume rather than for your internal drive’s volume. When it finishes, do a normal reboot, and see if that resolves the problem. Please include the results of these steps in your reply, whether it’s been fixed or remains problematic, so that future readers will benefit.

Reply

Answer 4

tnotten

Level 1

0 points

Jan 1, 2014 11:24 AM in response to JohnnyTea

I would love to hear more on this. Exact same crashreport, happens since about a week or two and seems to happen completely at random. Computer freezes with black or sometimes brownish screen, becomes totally unresponive while CPU activity probably is high as the fan starts spinning and takes quite a while to slow down. The Mac does not recover and needs to be powerd of and back on. The Mac is on Mavericks, since I guess about a month.

I'm an IT pro, but not to Mac, as it always works and never needs any tweeking. Until now. My guess it's not hardware, but something that Mavericks does not agree with. I suspect (for no good reason) the Bluestacks Android emulator, since I installed it around that time, and Android obviously always is suspect.

Would really appreciate any help.

Kind regards,

Tim

Reply

Answer 5

JohnnyTea Author

Level 1

5 points

Jan 1, 2014 4:23 PM in response to Melophage

Hello again - and tanks for keeping the discussion going.

I turned off the Mac and tried to start it up again using the 'R' key method but have had real trouble getting the computer to boot up either with or without the R key pressed down. I think I must have tried 15 times with nothing happening - just grey screen after initial 'apple' screen. I did managed to get the 's' key held down and then the 'single user mode' where it did find a problem (googled this with huge frstration of machine not starting and typed in the '/sbin/fsck - fy' command - I ran the command twice until I go the 'volume xxx appears to be OK' message and then turned off. I then couldn't start it again for many tries!!

Now I am in, I really don't know if I want to turn the Mac off again - Is this something more serious with my startup drive? Ugh!!

Any thoughts on this update?

Thanks again JT

Reply

Answer 6

Melophage

Level 5

7,213 points

Jan 1, 2014 5:14 PM in response to JohnnyTea

JohnnyTea,

when you had problems with booting into Recovery Mode, was your external disk disconnected? If it was connected, try booting into Recovery mode while it’s disconnected, to make sure that that connection is not part of the problem.

Have you tried booting into Safe Mode yet? To do that, hold down a Shift key when you boot up. (If you prefer a verbose version of Safe Mode booting, hold down Shift-Command-V instead of just Shift.) It will take longer to boot than a non-problematic startup would, since Safe Mode performs a disk check during boot-up. If a Safe Mode boot works well, then just restart from it as normal, to see if Safe Mode’s disk check fixed whatever was the problem.

In Single User Mode, after you ran the /sbin/fsck -fy command twice, did you just hit the power button to turn off your MacBook Pro? If so, then that could have caused more problems with any mounted filesystem. The best way to shutdown your MacBook Pro within Single User Mode is to give it the command

/sbin/shutdown now

so that it can cleanly unmount the mounted filesystems.

Reply

Answer 7

JohnnyTea Author

Level 1

5 points

Jan 1, 2014 5:20 PM in response to Melophage

Hello again.

I was having so much trouble rebooting the machine that I've tried starting it with power lead in and it didn't work and then power lead out and it didn't work. But I never tried it with the external hard drive attached.

I tried to start the machine using both the 'R' command, the shift command, and then finally the 'S' command. Only the S worked. And yes, unfortunately I can report that I just powered down at the end of the diagnosis. I did not put the command you quoted. I may try this again.

My problem is that if I power the machine off, it is very difficult to get it started again. Is there an easy way to make sure that I can start it each time. Initially, my problem was when it was running, it would keep crashing. Now it seems that starting it is more of a problem.

Thanks

JT

Reply

Answer 8

BobRz

Level 5

6,138 points

Jan 1, 2014 5:37 PM in response to JohnnyTea

Found this on another site and thought it might help you figure out what's going on. The gist is that some 3rd party extension might be making your system unstable. This will at least tell you what you have on your system and you can decide if you want to unistall anything.

Kernel panics like the spinlock acquisition error cannot be caused by applications. This is either a hardware defect or a kernel extension malfunction. Especially 3rd-party extensions can have bugs. To get a list of all non-Apple extensions you have to go to the terminal and type the following command:

~ kextstat | grep -v com.apple

.

You’ll get a (probably different) list of extensions as a result:

Index Refs Address            Size       Wired      Name (Version) <Linked Against> 48    0 0xffffff7f8121b000 0x46000    0x46000    at.obdev.nke.LittleSnitch (3894) <7 5 4 3 1> 49    0 0xffffff7f81a87000 0x3000     0x3000     com.rogueamoeba.InstantOn (6.0.2) <5 4 3 1> 90    0 0xffffff7f81a60000 0x22000    0x22000    com.rogueamoeba.InstantOnCore (6.0.2) <89 5 4 3 1> 100    0 0xffffff7f80fe4000 0x5000     0x5000     com.logmein.driver.LogMeInSoundDriver (1.0.0) <89 5 4 3> 105    0 0xffffff7f807c2000 0x5000     0x5000     com.Cycling74.driver.Soundflower (1.5.3) <89 5 4 3> 124    0 0xffffff7f82c01000 0x18000    0x18000    com.github.osxfuse.filesystems.osxfusefs (2.5.4) <7 5 4 3 1>

Try deinstalling these and test if your system stops crashing. If you’ll still get crashes, it’ll probably be a hardware defect. You can either try to run a hardware test or even better: contact Apple support.

Reply

Answer 9

Melophage

Level 5

7,213 points

Jan 1, 2014 8:42 PM in response to JohnnyTea

JohnnyTea,

to follow up on BobRz’s contribution, when you acquired your Early 2011 MacBook Pro, did you also receive a pair of grey installation DVDs with it? Such a pair came with your MacBook Pro originally, and one of them holds the Apple Hardware Test for your model MacBook Pro. (The grey installation DVDs are model-specific.) If you have them, then you could use one of them to boot from the DVD to run the Apple Hardware Test, to see if it detects e.g. a problem with your internal disk. If you didn’t receive them when you acquired your MacBook Pro, then I’d highly recommend contacting Apple to buy a replacement set.

Reply

Answer 10

Jan 1, 2014 9:02 PM in response to BobRz

Third-party kernel extensions are show at the top of the list of extensions in the panic log, and log posted initially shows no non-Apple extensions.

But there is too much stuff about USB devices in that log to make me happy. Do you have an external drive attached? It does not show in that panic log.

There is also a message that it could not collect your system Information -- that is really odd.

Reply

Answer 11

JohnnyTea Author

Level 1

5 points

Jan 2, 2014 1:04 AM in response to Grant Bennet-Alder

Grant - thanks for getting involved

I have the power lead and plug that was given with the machine and I only ever really use this (except on occasions when it runs off battery). I plug in a large external hard drive regularly as it has my photos for iPhoto on and on occasion I use a stick to pass files across but this is rare. The only other USB I put in is the external hard drive for my Time Machine backups.

So how would it be best to get me 'System Information' as you highlight above - is there a report I can run now I have the Mac on and I leave it in standby instead of shutting down and trying to reboot. (And is this safe - just shutting the lid and starting it from standby?).

JT

Reply

Answer 12

JohnnyTea Author

Level 1

5 points

Jan 2, 2014 1:14 AM in response to BobRz

BobRz

I tried typing the command into the terminal (once I found that) and with and without the squiggly line at the start I don't really get any information - the most I get is the headings you suggested I would but there are no 3rd party extensions or applications listed there.

Last login: Thu Jan 2 09:07:36 on ttys000

johntxxxxxxxsmbp:~ John$ kextstat | grep -v com.apple

Index Refs Address Size Wired Name (Version) <Linked Against>

johntxxxxxxxsmbp:~ John$

That's it!!

Have I done something worng here?

JT

Reply

Answer 13

JohnnyTea Author

Level 1

5 points

Jan 2, 2014 1:16 AM in response to Melophage

Melophage

I don not have the box it came in with me but can get it later today. I don't recall getting any discs but it was 3 years ago and alot of beer has been drunk since then ( :-) ) - I will check this later and let you know.

In the meantime, once I have compleetd some work on it today I may power down once more and try to boot up n recovery or shift mode and see if that works now!

Very frustrating -

Thanks

John

Reply

Answer 14

Jan 2, 2014 7:54 AM in response to JohnnyTea

That confirms your kernel panic report that you have NO non-Apple kexts loaded.

Reply

Answer 15

JohnnyTea Author

Level 1

5 points

Jan 6, 2014 4:17 PM in response to Melophage

Melophage

I have now got hold of the original box for my Mac and I can only find two discs.

The first is a "15-inch MacBook Pro Mac OS X Install DVD" and the other is "15-inch MacBook Pro Applications Install DVD". Do either of these hold that hardware test you were talking about. I'm still a little nervous about doing 'out of the odinary' stuff like inserting DVDs etc!! I have had a couple of crashes since last posting and neither time can I restart using the on button and 'shift' 's' or 'r' keys.

What next do you think?!

Thanks

John

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